Raynald R.

Raynal R. is an experienced and dedicated professional with over 8 years of proven expertise as a Customer Service Associate. He has a robust background in managing customer interactions on a global scale and has worked with top-tier international companies. His tenure at Teleperformance PH from 2016 to 2024 saw him excel as a Streaming Service Support Representative for an Australian-based platform, where he adeptly handled viewer inquiries via chat and email. Further honing his skills, he served as an L2 Chat Support Specialist for an esteemed hotel chain and a Food Delivery Support Expert for a US-based company, managing customer complaints and resolving account and rider issues promptly. At TDCX PH, he expanded his expertise to include a role as a Content Moderator and Fraud Risk Analyst, focusing on content management and fraud prevention through rigorous account monitoring. In 2025, with Royal Caribbean International, he supported consumer outreach, assisting with cruise planning and reservation management. Raynal utilizes tools like Salesforce, Google Workspace, and Microsoft Office to deliver exemplary service. He holds a Bachelor of Science in Hotel and Restaurant Management from STI College Ortigas-Cainta and is fluent in English and Filipino.