Raynn A.

Not specified

• Data Specialist

  Wingman Group · 2025 — 2026
  Handled data management, focusing on supporting the company's involvement in real estate and property sectors. Responsibilities included managing CRM, ensuring data quality, generating leads, analyzing data, reporting, and collaborating with marketing and data teams, utilizing tools such as ID4me, Hubspot, Pricefinder, RPdata, and Nymlist.

• Agent Services/Sales Support

  VA4U/ REMAX AU · 2025 — 2025
  Conducted data mining for ownership information relevant to sales agents' target areas. Managed updates of contacts in Vault RE, provided daily price and market updates in Realtair, prepared monthly Activepipe newsletters, created social media content using Canva, and communicated with prospective buyers about property appraisals.

• Sales Representative ( Resident Home )

  ECE Contact Service · 2024 — 2025
  Engaged in lead generation, client interaction, and follow-up activities. Responsibilities included checking emails and voicemails, reviewing sales pipeline, prioritizing tasks, making follow-up calls and emails, updating reports in CRM, and preparing for the next day's activities. Utilized tools such as Google Sheets, Salesforce, Zendesk, Zoho, and Five9.

• Data Specialist / Sales Representative

  Wingman Group · 2023 — 2024
  Managed data and sales activities geared towards supporting the company in the real estate sector. Responsibilities encompassed reviewing emails and voicemails, handling CRM management, ensuring data quality, prospecting, conducting data analysis, and collaborating with marketing and data teams while using tools like ID4me, Hubspot, Pricefinder, RPdata, and Nymlist.

• Customer Service Rep/ Tech Support

  Spectrio LLC · 2022 — 2023
  Interacted with clients to ensure satisfaction and meet their needs. Daily tasks included reviewing communications, updating client records, providing client support, and offering technical assistance, using Salesforce and Ring Central.

• Travel Reservation Agent / Customer Service Agent

  Sophi Inc (Rocketmiles/Nextbite) · 2022 — 2023
  Assisted customers with travel needs while delivering quality service and resolving issues. Responsibilities involved checking emails and voicemails, managing travel bookings, handling cancellations and modifications, and updating the CRM and reservation system. Employed Salesforce, Ring Central, and Aircall.

• Customer Service Representative

  Western Union · 2016 — 2016
  Supported customers in their financial transactions, ensuring a positive experience. Utilized Avaya for communication.

• Fraud Prevention and Claims Representative

  Teleperformance Phils. Inc. · 2015 — 2016
  Protected clients from fraudulent activities and managed claims over the phone. Used Avaya 1x as the primary communication tool.

• Customer Service Representative

  Qualfon Philippines Inc. · 2012 — 2015
  Focused on assisting customers with their Telecom services, troubleshooting technical issues, and ensuring satisfaction. Communicated using Avaya.

• Bachelor of Science in Information Technology

  Negros Oriental State University