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Razafimaro T. — Mid-Level Customer Relations Agent from Madagascar

Razafimaro T.

Mid-Level Customer Relations Agent

Madagascar 3-6 years
Open to offersNew to Platform
Languages
FrenchEnglish
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About

Mickael R. is an experienced agent de recouvrement and téléprospecteur based in Antananarivo, Madagascar, with a professional background in client relations, order management, and telesales across B2B and B2C markets. With roles at companies including EAZYCO/COMDATA MADA, ABL Outsourcin, Raphia collect, and Echo-Call Link, Mickael R. has worked in debt collection, after-sales service for logistics, and insurance teleprospecting, notably managing repayment negotiations, account reconciliation, and customer inquiry resolution. His expertise includes negotiation with debtors, prospecting, order processing, and managing delivery logistics for business and retail clients in sectors such as outsourcing, transport, raphia product collection, and insurance. He holds a DTS in law and has additional studies in business management.

Experience

  • AGENT TELEPROSPECTEUR (B TO B / B TO C)

    Echo-Call Link · 2026 — Present
    Executed and secured the delivery of products requested by clients. Created sales reports and updated inventory records at the end of each week, while also presenting insurance options and explaining the process for insurance coverage.
  • ASSISTANT POLYVALENT d’une SAS

    Antananarivo · 2024 — 2025
    Coordinated schedules for communication activities to ensure efficient operation of the company.
  • AGENT COLLECTEUR DE RAPHIA

    Kandreho · 2023 — 2024
    Negotiated purchasing agreements with local artisans for raw product pricing. Oversaw transportation and storage of raw materials in Kandreho, ensuring they were transformed into transportable bales.
  • SUIVI DE COMMANDE ET S.A.V (B TO B)

    ABL OUTSOURCIN · 2023 — 2023
    Handled customer orders, arranged deliveries, and managed invoicing processes. Received and inspected goods upon delivery and conducted manual handling as required.
  • AGENT DE RECOUVREMENT (B TO B / B TO C)

    EAZYCO/COMDATA MADA · 2021 — 2022
    Engaged in negotiations with debtors to reach suitable repayment agreements based on their financial circumstances. Recorded payments, reconciled client accounts, and conducted bank reconciliations as needed.
  • TÉLÉVENDEUR (B TO C)

    COMDATA MADAGASCAR · 2021 — 2022
    Managed incoming and outgoing calls, addressing inquiries regarding active debt recovery cases. Developed an optimized schedule for technician travel, considering their availability and geographical area.

Skills & Expertise

Education

  • DTS EN DROIT
    CNTMAD Ankadifotsy
  • BACCALAURÉAT
    Institution not specified

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