Razelle D.
Mid-Level Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Razelle D. is an experienced Virtual Assistant specializing in customer support within the BPO industry. From 2021 to 2025, she worked for a UK-based company, handling customer inquiries via phone, email, and chat. Her proficiency in managing customer needs continued as she assisted clients of a US-based company with the use of a health app and medication queries through chat and fax. Previously, from 2016 to 2020, Razelle fulfilled the role of a customer service/technical representative at renowned firms such as VXI, Concentrix, Sutherland, and Teleperformance. She has established herself as a reliable professional in the BPO industry, excelling in roles that require Data Entry, Technical Support, and Email Support. Razelle’s education at the University of Mindanao in the Bachelor of Science in Information Technology program, though not completed, laid a strong foundation for her technical expertise.
Why hire me
I am confident I would be a valuable addition to your team because I bring over 11 years of experience in customer service, technical support, and virtual assistance. I have successfully managed customer communications through phone, email, chat, and fax, handled appointment scheduling, processed administrative tasks, and supported e-commerce and healthcare operations. I am highly organized, detail-oriented, and skilled at multitasking while maintaining accuracy and professionalism. My experience with CRM systems, Shopify, email management, customer support, and problem-solving enables me to work efficiently with minimal supervision. I am a fast learner who adapts quickly to new tools and processes, and I am committed to delivering exceptional service, improving productivity, and supporting business growth. I am excited to bring my reliability, initiative, and dedication to your team.
Experience
VIRTUAL ASSISTANT
US-based company · 2025 — 2026Provided customer assistance regarding their health app and medications via chat and fax.VIRTUAL ASSISTANT
UK-based company · 2021 — 2025Facilitated customer support for daily needs through phone, emails, and chats.Customer service/technical representative
different BPO companies · 2016 — 2020Assisted customers with various daily needs in a BPO environment.
Skills & Expertise
Education
- Bachelor in Science of Information TechnologyUniversity of Mindanao · 2013 — 2015
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