Rea J.

Rea Jane D. is an experienced Customer Service Professional and Quality Assurance Analyst with over eight years of BPO experience supporting international clients in the e-commerce, airline, and retail industries. At Cognizant Technology Solutions, she provided multi-channel customer support—voice, chat, and email—for a global e-commerce account, focusing on issue resolution, order management, and quality assurance monitoring to ensure compliance and enhance agent performance. Her roles at Concentrix Philippines and Stellar Philippines involved handling customer inquiries related to product returns, account issues, and reservation management. At Sitel Philippines and Teleperformance Philippines, Rea Jane D. specialized in travel reservations and supervisor call handling, delivering high-quality support across multiple platforms. She is proficient in tools including Canva, Audacity, CapCut, and Microsoft Office, and holds a BS in Hospitality Management from Pangasinan State University.