Reabetswe S.

Assisted in the preparation of the Institution's Strategic Plan, Annual Performance Plan (APP), Quarterly Performance Report, Annual Report, and Annual Operational Plan (AOP). Conducted situational analyses to support departmental strategic plan development and coordinated the annual Strategic Planning Session involving Board Members, EXCO, Senior Managers, and stakeholders. Reviewed and provided input on Integrated Development Plans (IDPs) and Service Delivery and Budget Implementation Plans (SDBIPs). Developed a framework for monitoring and evaluation activities and clarified roles and responsibilities across divisions. Offered technical advice on SMART performance indicators, created standardized reporting templates, and promoted a results-based approach to monitoring. Collated and reported on institutional performance monthly and quarterly, consolidating reports for executive and national stakeholders. Reviewed reports to identify gaps in service delivery implementation and conducted quality assurance of reported information. Administered the DPME Electronic Quarterly Performance Reporting System (EQPRS) for accurate performance data, developed efficiency improvements, and managed publication of strategic documents. Liaised with external stakeholders to meet strategic objectives, managed correspondence, and coordinated meetings related to the Strategic Risk Register. Supervised and mentored an intern and provided administrative support to MANCO and EXCO meetings.

Managed incoming and outgoing calls, assisting with various communication tasks within the organization.

Supported programming tasks and contributed to the development projects during the internship period.