Rebecca A.

Rebecca Anne D. is a results-driven Customer Support professional with four years of experience in technology-driven environments, focusing on the customer service, marketing support, and technical support sectors. While at UnifyCX, Rebecca supported email marketing campaigns by editing campaigns, updating CRM systems with accurate subscriber data, and collaborating with both marketing and technical teams to resolve campaign-related customer issues. Her responsibilities included managing over 50 customer queries daily via call, consistently upholding high customer satisfaction scores. At Visaya KPO, she served as a technical support representative, troubleshooting customer issues, providing step-by-step technical guidance, and using support ticket management to expedite incident resolution. Previously at Alorica, Rebecca handled account management, processed transactions, and ensured smooth client communications. She holds business management education from Our Lady of Fatima University and ABE International Business College.