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Recca M. — Mid-Level Social Media Manager from Philippines

Recca M.

Mid-Level Social Media Manager

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Recca V. is a seasoned Social Media Manager with comprehensive expertise in crafting and executing robust content strategies that significantly elevate audience engagement and drive business growth. At Dion Training LLC, Recca excelled as a Social Media Assistant and Video Editor, producing impactful organic and paid content while enhancing community engagement across multiple platforms. She achieved a remarkable 80% improvement in overall social media performance across critical metrics such as reach, engagement, and video views. Her proficiency in editing high-performing video advertisements led to enhanced campaign results and recognition from leadership. Recca developed a monthly content planning system that improved workflow efficiency and collaborated effectively with cross-functional teams to sustain a consistent publishing schedule. Furthermore, she leveraged her customer support background to resolve inquiries efficiently, maintaining a high satisfaction rating and fostering strong audience relationships. Recca is adept at utilizing tools such as Meta Business Suite, Canva, and Premiere Pro to support her strategic initiatives.

Experience

  • Social Media Assistant / Video Editor

    Dion Training LLC
    Produced organic social media content and assets for paid advertising while overseeing scheduling, publication, and community engagement on various platforms. Edited video advertisements that enhanced campaign performance and resulted in cost reduction for clicks. Implemented a content planning system to optimize workflow and save time in planning meetings. Collaborated with teams to roll out marketing campaigns and ensure adherence to a consistent publishing timeline. Monitored content performance to identify areas for optimization and support strategic content decisions.
  • Customer Support Specialist

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    Provided email and chat support by addressing customer inquiries related to accounts, orders, billing, and course access. Managed over 40 customer support tickets per shift while achieving high customer satisfaction ratings. Improved first-contact resolution rates through effective troubleshooting and communication. Developed canned responses to address recurring customer issues and enhance response efficiency. Worked with internal teams to resolve complex customer problems and meet service level agreements.

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