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Rechel R. — Junior Social Media Manager from Philippines

Rechel R.

Junior Social Media Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rechel B. is a seasoned Social Media Manager with expertise in developing and executing digital strategies to enhance brand awareness, engagement, and customer growth. Her professional journey includes considerable experience in call center environments, where she excelled as a Technical Support and Customer Service Representative, providing high-quality support across voice, chat, and email channels. She holds a Bachelor's degree in Science and Tourism Management from the University of Rizal System. In her role as a Social Media Manager at Q8 Marketing Management, Rechel developed and implemented effective social media strategies, managed content creation, and ensured brand voice consistency across platforms. Her tenure as an Inside Sales and Marketing Associate involved supporting sales operations, engaging potential clients, and improving conversion rates through digital outreach. Additionally, her technical support capabilities are underscored by her previous position at Teletech, where she handled troubleshooting and customer inquiries. Rechel's skill set includes social media strategy, content creation, community management, and basic graphic/video editing.

Experience

  • Inside Sales and Marketing Associate

    Offerd.com · 2024 — Present
    Supported inside sales operations by engaging with potential clients, qualifying leads, and assisting in marketing initiatives. Conducted outreach through email, messaging, and social platforms to promote services and nurture leads while maintaining accurate records of client interactions.
  • Social Media Manager

    Q8 Marketing Management · 2023 — 2024
    Developed and executed social media strategies to enhance brand visibility across various platforms. Created engaging content to boost brand awareness and audience interaction, managed content schedules, monitored analytics, and facilitated paid promotions, ensuring consistency in brand voice while interacting with online communities.
  • Technical Support Representative (Voice / Chat / Email)

    Teletech · 2021 — 2023
    Provided technical assistance to customers through various communication channels. Assisted with login issues and device troubleshooting, managed accounts related to fast-food appliances and gym equipment, and documented cases accurately while escalating complex concerns when necessary.
  • Appointment Setter / Customer Service Representative

    Magellan Solutions · 2021 — 2021
    Handled inbound and outbound calls for scheduling patient appointments related to medical tests and services. Verified patient information, explained procedures clearly, and maintained accurate documentation, delivering professional and empathetic customer service.

Skills & Expertise

Education

  • Bachelor of Science and Tourism Management
    University of Rizal System - Angono Rizal

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