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Redjie M. — Senior Food and Beverage Shift Supervisor from Philippines

Redjie M.

Senior Food and Beverage Shift Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Redjie Mai M. is an experienced Shift Supervisor with a solid 7-year background in the food and beverage industry, specifically at The Coffee Bean and Tea Leaf Philippines. In this role, Redjie Mai M. managed shift operations, monitored team performance, and maintained both profitability and customer satisfaction. Responsibilities included resolving customer complaints, cultivating a positive team culture, and interpreting work orders for precise job completion. Earlier, as a Back of The House staff member and Full Time Barista, Redjie Mai M. oversaw food preparation, enforced quality standards, trained new employees, and maintained strict adherence to safety and sanitation guidelines. Recently, Redjie Mai M. has expanded expertise through freelance work as an Encoder, processing quarterly and annual tax schedules. Their background emphasizes food service operations, leadership, and efficient encoding in hospitality and administrative contexts.

Experience

  • Encoder

    Freelancing · 2024 — 2025
    Responsible for encoding quarterly and annual tax schedules including SLSP, QAP, SAWT, and Alphalist of Employees.
  • Shift Supervisor

    The Coffee Bean and Tea Leaf Philippines · 2022 — 2023
    Managed shift operations while supplying resources and overseeing team performance to ensure business efficiency. Addressed customer complaints and developed solutions to sustain customer satisfaction. Fostered a performance-oriented culture through employee recognition and leadership development.
  • Shift Supervisor Trainee

    The Coffee Bean and Tea Leaf Philippines · 2020 — 2022
    Instructed new employees on company procedures while identifying improvement areas. Proposed promotions for team members and took corrective actions to address misconduct. Enhanced team efficiency through effective organization of workflows and communication with management.
  • Full Time Barista

    The Coffee Bean and Tea Leaf Philippines · 2018 — 2020
    Implemented process enhancements to improve service and store presentation. Managed customer inquiries via phone and resolved complaints appropriately. Trained incoming baristas on company protocols and maintained a clean environment by adhering to safety regulations.
  • Back of The House

    The Coffee Bean and Tea Leaf Philippines · 2015 — 2018
    Oversaw food preparation and presentation to maintain quality standards and portion control. Established performance and customer service standards while coordinating kitchen workflow to ensure effective supply use and preparation efficiency.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    San Sebastian College - Recoletos · 2011 — 2015

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