Reecah J.
Junior E-commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Reecah Jane L. is a Customer Support Specialist with hands-on experience supporting e-commerce businesses through email, chat, and voice channels. She has managed inquiries and resolved issues related to orders, shipping, payments, and refunds using platforms such as Zendesk, Shopify, and Stripe. Skilled in ticket management and CRM documentation, Reecah Jane L. has contributed to customer retention and maintained high satisfaction while working remotely. Her background includes efficient coordination with logistics teams, data entry, and accurate record-keeping, all supported by a dedicated home office setup. She holds a Bachelor of Science in Hotel and Restaurant Management from Central Philippines State University.
Experience
Customer Service Representative (Voice & Non-Voice)
Company not specifiedHandled customer inquiries through voice and non-voice channels regarding products, orders, shipping, and payments for e-commerce businesses. Assisted with order tracking, cancellations, refunds, and exchanges while utilizing Zendesk for ticket management. Addressed complaints using empathy and solution-focused communication, coordinated with logistics and internal teams to expedite resolutions, and maintained accurate customer documentation.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementCentral Philippines State University · — — 2022
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