Reecah J.

Reecah Jane M. is a Virtual Assistant with verified expertise in customer support and administrative operations within the insurance and business process outsourcing (BPO) industries. She has provided a wide range of services, including managing high volumes of client inquiries via email, live chat, and ticketing systems, specifically utilizing Zendesk, CRM platforms, and Google Workspace. In her role at an insurance company and at EmpireOne BPO Solutions, Reecah handled customer data management, resolved inquiries, and efficiently supported remote team operations. Proficient with workflow and productivity tools such as Slack, Notion, and Stripe, she has been responsible for documenting interactions, supporting order processing, and maintaining accuracy in fast-paced environments. Her background also includes a Bachelor of Science in Hotel and Restaurant Management from Central Philippines State University.