Regen V.
Mid-Level Psychiatric Virtual Assistant
Open to offersNew to PlatformAbout
Regen V. P. is a dedicated Psychiatric Virtual Assistant with over 3 years of experience in behavioral health settings. She excels in Electronic Health Record (EHR) management, particularly with Epic and Cerner systems, and is skilled in crisis intervention support. Known for her ability to streamline patient intake processes while maintaining rigorous HIPAA compliance, Regen has been instrumental in ensuring the confidentiality and efficiency within her roles. Previously working at Psychotherapy Innovations in Arizona, she gained valuable experience in telehealth support and medical billing codes. Prior to her role in mental health, she gained extensive customer service experience in hospitality, serving as a Reservations Officer and Reservations Advisor in various hotel groups. Her educational background includes a Bachelor of Science in Hotel & Restaurant Management from the University of San Carlos.
Experience
Virtual Assistant
Psychotherapy Innovations · 2022 — 2026Supported the team in various administrative tasks while ensuring adherence to HIPAA compliance and managing Electronic Health Records (EHR). Assisted in crisis intervention and patient intake processes.Content Moderator
WIPRO · 2020 — 2022Moderated content to maintain quality standards and compliance within digital platforms, ensuring appropriate management of user-generated content.Travel Sales Agent
Dyninno · 2019 — 2019Engaged with clients to provide travel solutions, managing reservations and customer inquiries effectively.Reservations Agent
BE Resorts Corporate Office · 2019 — 2019Handled guest reservations by utilizing hospitality management systems to ensure accurate bookings and customer satisfaction.Reservations Officer
Once Central Hotel · 2017 — 2019Managed hotel reservations, addressing requests and facilitating seamless guest experiences through effective communication.Reservations Advisor, IRD Order Taker
EMAAR Hospitality Group · 2008 — 2017Provided assistance with reservations and in-room dining orders, maintaining high levels of service and customer satisfaction.Food and Beverage Outlet Cashier
Marco Polo Plaza Cebu Hotel · 2007 — 2008Managed cash transactions and provided customer service within food and beverage outlet operations.Food and Beverage Outlet Cashier
Waterfront Cebu City Hotel · 2002 — 2007Conducted cash handling and ensured efficient service in the food and beverage section.
Skills & Expertise
Education
- Bachelor of Science Major in Hotel & Restaurant ManagementUniversity of San Carlos · — — 2002
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