Reggie N.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Reggie N. is a proactive and highly organized Virtual Assistant with over four years of experience in driving operational efficiency, providing exceptional administrative support, and optimizing data management processes. With a substantial tenure at Ubest Development Inc., Reggie managed end-to-end recruitment and directed social media strategies for an internal café business unit, showcasing adept skills in content creation and community engagement. Her proficiency in tools such as Google Workspace, Microsoft Office, and Canva has been pivotal in enhancing client productivity and maintaining meticulous records. Previously, as a Claims Specialist for the JP Morgan account at Teleperformance, she expertly managed customer claims and delivered high-quality service in a fast-paced financial services environment. Reggie holds a BA in Psychology from the University of Cebu.
Experience
HR Officer
Ubest Development Inc. · 2018 — 2020Authored official grievance memoranda to employees, ensuring compliance with internal HR protocols and facilitating conflict resolution. Directed the social media strategy for an internal café, managing content creation, visual design, post scheduling, and community engagement. Drafted and formatted professional correspondence and compliance letters to support operational needs. Streamlined recruitment processes by overseeing applicant tracking, interview scheduling, and onboarding workflows.Claims Specialist
Teleperformance (JP Morgan Account) · 2017 — 2018Managed customer claims for the JP Morgan account, ensuring accurate resolutions of financial inquiries. Provided high-quality customer service by troubleshooting and addressing complex issues in a fast-paced financial services environment. Facilitated client assistance through multichannel communication tools while documenting case details to maintain satisfaction rates.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyUniversity of Cebu · 2013 — 2017