REGINA M.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Regina M. is a quality-driven administrative professional with a strong background in managing high-volume workloads efficiently. With experience in database administration and customer relations, she excels in preparing documents, organizing schedules, and supporting team operations across various sectors. Regina's educational foundation includes a Bachelor’s Degree in Accounting from Institut Teknologi Bisnis AAS, complemented by international exposure at Krungthep Rajamangala University. Her professional journey reflects versatility through roles such as Secretary and Customer Relations at PT Bank Mandiri TBK, where she honed her skills in problem-solving, prioritization, and trend tracking. With advanced knowledge in Microsoft Office, Regina has demonstrated proficiency in establishing office procedures, managing customer experiences, and handling sensitive information with confidentiality. Her ability to adapt to changing environments and her commitment to exceed goals make her a valuable asset in the administrative and customer service landscapes.
Experience
Secretary
REGINA MIA DIAN CAHYANI · 2024 — 2025Maintained confidentiality of sensitive information. Enhanced filing systems for improved efficiency. Managed a multi-line phone system, assisting both staff and customers. Established office priorities, deadlines, and procedures. Demonstrated expertise in Microsoft Office and common office software. Fostered positive relations with new clients. Answered calls and redirected them to relevant departments. Created and updated calendar events and reminders for team members. Arranged travel logistics for executives, including flights and accommodations. Monitored project deliverables, providing regular updates to stakeholders. Conducted searches for various information as needed. Developed and maintained databases for office use.Customer Relations Marketing
PT Bank Mandiri TBK · 2023 — 2024Handled documentation, research, and resolution of customer service issues. Actively listened to customer needs and recommended appropriate solutions. Developed and implemented strategies aimed at boosting business growth and profitability. Provided exceptional customer service to enhance relationships and experiences.Sales Representative of Property
TunggaDewi Land Property Today · 2022 — 2023Analyzed and selected effective marketing strategies through team collaboration. Assessed and reported on the performance of digital marketing initiatives. Collaborated with management on marketing objectives and strategies. Assisted with store marketing and visual presentation of properties. Engaged in the sale of residential and land properties. Captured and edited media content for marketing purposes. Compiled forecasts and marketing plans that detailed necessary resources and workforce.Customer Service - Remote Job
Net Wonderland English Center of Hongkong · 2021 — 2022Delivered high-quality customer service to drive repeat business. Ensured exceptional service quality, prioritizing customer inquiries and suggesting alternatives. Improved front-end customer assistance by swiftly addressing stock-related issues. Offered professional, friendly service to guests and responded promptly to their inquiries. Guided team members on effective handling of both routine and complex customer calls. Supported café operations by assisting with customer service and restocking needs.
Skills & Expertise
Education
- Bachelor Degree of AccountingInstitut Teknologi Bisnis AAS · 2017 — 2021
- Senior High School of ScienceSMA N4 Surakarta · 2014 — 2017
- Junior High SchoolRegina Pacis Ursulin Surakarta · 2011 — 2014