Regina O.
Quality Analyst
Open to offersNew to PlatformLanguages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
A motivated and results-driven individual with a strong passion for customer relations. Skilled in building positive interactions, enhancing customer experiences, and contributing to organizational growth. Committed to continuously developing abilities while delivering effective and high-quality outcomes.
Experience
Quality Analyst - Fraud Department 2022-2026 Alorica
Alorica Teleservices Inc. · 2022 — 2026Leadership & Development: Inspire and mentor team members to reach their full potential. Operational Excellence: Oversee daily operations, ensuring efficiency, accuracy, and quality. Strategic Alignment: Translate organizational goals into actionable team objectives. Collaboration: Promote open communication and teamwork across departments.Escalation Support / Acting Team Manager
Alorica Teleservices Inc · 2021 — 2022Handle customer issues that have been escalated beyond frontline support. Prioritize and track escalated cases to ensure timely resolution. Collaborate with cross-functional teams (engineering, product, fraud, compliance, etc.) to resolve issues. Utilizing strong leadership and organizational skills to motivate employees, improve efficiency, and maintain high service standards.
Skills & Expertise
Education
- BS Hotel and Restaurant ManagementTeresa College · 2010 — 2011
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Regina O. to a job.
Sign in as an employer