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Regina M. — Senior Telesales Representative from United States

Regina M.

Senior Telesales Representative

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Regina M. is a dedicated Telesales Specialist and versatile Virtual Assistant with a strong record in remote customer care. Currently a Senior Telesales Representative at BrightPath Solutions Inc., she consistently exceeds sales targets by over 120%, utilizing strategic cold calling and effective CRM management with Salesforce. Regina effectively mentors a team of junior telesales agents and collaborates with marketing to refine sales strategies. Previously, as a Virtual Assistant at ExecSupport Remote Services, she managed complex schedules for C-level executives, ensuring seamless operations across multiple time zones. She also enhanced team productivity by 35% through diligent CRM and database maintenance. At NovaCare Customer Solutions, she excelled as a Remote Customer Care Representative, maintaining a first-contact resolution rate of 91% and contributing significantly to reducing repeat call volumes. Regina holds a Bachelor's degree from The Ohio State University, is certified in Salesforce Administration, and proficient in platforms like HubSpot and Microsoft 365.

Experience

  • Senior Telesales Representative

    BrightPath Solutions Inc. · 2022 — Present
    Achieved monthly sales targets frequently exceeding 120% through effective cold calling as well as following up with warm leads. Managed a prospect pipeline of over 200 using Salesforce CRM, while also documenting interactions and conversion statuses comprehensively. Conducted persuasive product presentations via phone and video, and successfully mentored a team of 4 junior telesales agents through weekly coaching and performance reviews. Worked alongside the marketing team to enhance call scripts, contributing to an improved lead-to-close ratio.

  • Virtual Assistant

    ExecSupport Remote Services · 2020 — 2021
    Delivered comprehensive administrative support for 5 C-level executives across various time zones, including calendar management, travel planning, and correspondence oversight. Coordinated virtual meetings and webinars with platforms such as Zoom, Microsoft Teams, and Google Meet, ensuring the seamless scheduling of over 30 weekly appointments. Drafted and formatted business documents with a turnaround time of under 24 hours while maintaining and organizing databases, CRM entries, and project management tools like Asana and Trello.

  • Remote Customer Care Representative

    NovaCare Customer Solutions · 2018 — 2020
    Managed over 80 inbound calls, emails, and live chats daily, achieving a first-contact resolution rate of 91% in addressing customer inquiries. Accurately processed orders, returns, and account modifications within defined SLA windows while also escalating complex issues if needed. Contributed to a knowledge base that included more than 150 FAQ articles, which helped reduce repeat call volume.