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Regine A. — Customer Service Representative from Philippines

Regine A.

Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Regine A. is a dedicated professional with a Bachelor of Science in Education majoring in English, graduated from Concepcion Integrated School. She navigated diverse roles across various sectors, enhancing her career journey. At Formerge Integrated School Inc., she served as a Registrar, gaining administrative experience. She then transitioned to ACRS Training and Assessment Center Corp. as a Secretary, refining her organizational skills. In the BPO industry, Regine worked at Sitel Philippines as a Retention Specialist, where she honed her proficiency in customer retention. Later, she advanced to an Inbound Collections Specialist at Quantrics Enterprise, further developing her skills in customer interaction and collections. As a Subject Matter Expert at Afni Philippines Inc., she demonstrated in-depth knowledge and expertise, and her most recent role was a Customer Service Representative at TaskUs, where she excelled in client relations and service delivery. Her comprehensive experience across educational and business process outsourcing industries highlights her adaptability and multifaceted proficiency.

Experience

  • Customer Service Representative

    TaskUs · 2024 — 2026
    Assisted customers by addressing inquiries and providing solutions through various communication channels.
  • Subject Matter Expert

    Afni Philippines Inc. · 2022 — 2024
    Provided expertise on operational processes and trained team members in best practices.
  • Inbound Collections Specialist

    Quantrics Enterprise · 2019 — 2021
    Handled incoming calls to manage and process customer payments and inquiries.
  • Retention Specialist

    Sitel Philippines · 2018 — 2019
    Engaged with customers to enhance retention rates and resolve service-related issues.
  • Secretary

    ACRS Training and Assessment Center Corp. · 2017 — 2018
    Provided administrative support, organized schedules, and facilitated communication within the office.
  • Registrar

    Formerge Integrated School Inc. · 2017 — 2017
    Managed student enrollment records and maintained academic documentation.

Skills & Expertise

Education

  • Bachelor of Science in Education Major in English
    Concepcion Integrated School · — — 2014
  • Secondary Education
    Jose F. Diaz Memorial National High School · 2010 — 2014
  • Primary Education
    Moses Cradle Academy · 2004 — 2010

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