Regine M.
Mid-Level Healthcare Customer Service Specialist
Open to offersNew to PlatformAbout
Regine Mae B. is a dedicated and detail-oriented professional with extensive experience in the healthcare industry, particularly as a Customer Service Representative, Medical Receptionist, Appointment Setter, and Insurance Verifier. Based in Ormoc City, Leyte, she has proven expertise in managing patient appointments, verifying insurance details, and maintaining impeccable medical records with tight adherence to HIPAA compliance. Her role at HealthyU Clinics involved overseeing patient appointment scheduling, conducting comprehensive insurance verification, and executing front-desk responsibilities efficiently. In her tenure at MedVA and Population Health Select Quote, she honed her skills in handling inbound patient inquiries, advising on medication schedules, and enhancing patient communication. Regine is proficient in using EHR/EMR platforms like Athenahealth and eClinicalWorks, and insurance portals such as UnitedHealthcare and Aetna. Her strong capabilities are further supported by her adept use of CRM systems like Salesforce and communication tools including Microsoft Teams and Slack.
Experience
Medical Receptionist/ Admin
MedVA · 2026 — 2026Managed patient appointment scheduling, including confirming and rescheduling while maintaining providers' daily calendars. Assisted patients via inbound calls with appointment requests and cancellations. Made reminder calls for appointments and ensured patients received follow-up information. Coordinated scheduling based on provider availability and medical urgency. Verified and updated patient demographics and insurance information in the EMR system (Athenahealth). Provided patients with necessary instructions regarding their appointments and lab requirements.Medical Receptionist
HealthyU Clinics · 2024 — 2025Scheduled patient appointments and verified insurance coverage while responding to patient inquiries, ensuring strict adherence to HIPAA regulations. Contributed to the efficiency of front desk operations in a dynamic medical setting. Assisted patients with necessary forms, confirmed insurance coverage, and clarified clinic procedures. Delivered real-time support to both patients and medical personnel to guarantee accurate and compliant service.Customer Service Representative
Population Health Select QuoteHandled patient interactions to determine eligibility for medication programs and facilitated the enrollment of seniors, ensuring timely medication delivery. Offered support and guidance regarding medication schedules and program procedures while maintaining HIPAA compliance. Improved operational workflow by documenting patient interactions and assisting in maintaining organized processes. Collaborated with team members to enhance communication with patients and improve service quality.
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