Reighne R.
Mid-Level Business Reporting Analyst
Open to offersNew to PlatformAbout
Reighne D. is an experienced Business Reporting Analyst with a background in the business process outsourcing industry, specifically at VXI Global Holdings. With over four years of focused expertise, Reighne excels in KPI analysis, data visualization (utilizing Power BI, Tableau, and Excel), and workflow automation to improve operational efficiency. Reighne developed and optimized more than 50 performance dashboards and customized reporting solutions that reduced manual preparation time by 30 hours each month and enhanced department decision-making. By analyzing data trends, identifying process improvement opportunities, and collaborating with cross-functional teams, Reighne significantly improved reporting accuracy and organizational performance. Additionally, Reighne has contributed to customer service excellence by coaching teams, managing customer issues, and revamping workflows for faster response and higher satisfaction rates.
Experience
Business Reporting Analyst
VXI GLOBAL HOLDINGS · 2021 — 2025Developed and optimized over 50 performance dashboards and reports using Power BI, Tableau, and Excel, supporting department decision-making and addressing operational bottlenecks. Analyzed data trends and KPIs to identify process improvement opportunities, and designed automated reporting solutions to minimize manual report preparation. Coordinated with cross-functional teams to align on reporting objectives, conducted business analysis for risk and opportunity identification, and presented insights to executives using data visualizations.Subject Matter Expert
VXI GLOBAL HOLDINGS · 2018 — 2021Advised teams on process and decision-making through expert guidance and coaching on best practices. Improved process efficiency by implementing data-driven solutions, managed escalated supervisor calls with complex customer issues, and participated in workflow revamps to enhance customer service. Mentored team members to support proficiency and adherence to standards.Customer Service Representative
VXI GLOBAL HOLDINGS · 2016 — 2018Handled customer inquiries and complaints with professionalism, maintained a high standard of customer engagement, and provided tailored solutions to address customer concerns. Consistently ensured service quality and contributed to positive customer retention results.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationPhilippine College of Technology