reina N.
Senior E-commerce Administrative Coordinator
Open to offersNew to PlatformAbout
Reina N. is an accomplished Admin Coordinator currently based in Dubai with the Skelmore Group and Krush Brands. She brings a wealth of experience in e-commerce operations management, having mastered platforms like Shopify and Amazon to manage the complete order processing cycle efficiently. Her role involves coordinating picking, packing, and dispatch operations to ensure accurate and timely deliveries while maintaining precise order records and monitoring inventory. Reina excels in administrative support, providing executive assistance through scheduling, meeting coordination, and document management. With her background at Citymax Hotel Dubai and a Bachelor’s degree in Computer Science from Jose Rizal University, she has developed a strong foundation in customer service and operational efficiency, making her a key asset in ensuring seamless workflow and resolving stock-related issues. She also has proficiency in social media management, enhancing brand visibility and supporting marketing efforts across digital platforms.
Experience
Administrative Coordinator
Skelmore Group · 2025 — PresentManage the entire order processing cycle for B2B, Shopify, and Amazon platforms. Ensure accurate coordination of picking, packing, and dispatch operations for timely deliveries. Prepare shipping documents while maintaining precise internal records. Conduct inventory monitoring, including regular stock checks and prompt reporting of discrepancies. Provide administrative support involving scheduling, document preparation, and record management. Organize filing systems and handle correspondence to assist in daily office functions. Maintain accurate data entry and oversee reports on sales and inventory status. Manage cash handling and ensure compliance with financial procedures. Liaise with warehouse logistics and external partners to facilitate workflow and resolve issues. Address customer queries and efficiently troubleshoot stock-related concerns.Admin & Account Assistant/ Acting CFO Assistant
Skelmore Consulting Group · 2017 — 2025Support the CFO by managing calendars, coordinating meetings, and arranging travel. Oversee front-desk operations, greeting visitors and managing incoming calls professionally. Assist the accounts team with daily sales reports, invoice processing, and tracking cheque releases. Carry out general administrative tasks such as filing, document preparation, and record maintenance. Aid in HR functions by posting job ads, screening resumes, and scheduling interviews. Create visual content using Canva for both internal and external communications. Collaborate effectively across departments to enhance office operations and support ad-hoc tasks as needed.Sales Marketing Manager
Bookkeeping & Accounting Firm · 2016 — 2017Promote bookkeeping, accounting, and audit services to prospective clients. Build and sustain strong client relationships to foster business growth. Manage social media accounts and execute basic marketing activities to improve brand visibility. Support lead generation efforts through coordination with outsourcing partners and identifying new business opportunities. Conduct follow-ups with potential clients to aid in conversions and service engagements.Telephone Operator
Citymax Hotel Dubai · 2012 — 2016Respond to guest calls professionally, providing personalized greetings as per hotel standards. Facilitate clear communication with hotel departments to ensure seamless service delivery. Address guest inquiries and requests swiftly to maintain high levels of customer satisfaction. Stay informed about hotel services and local information to assist guests accurately. Manage guest profiles using the Opera system with attention to detail and confidentiality. Oversee long-distance call vouchers and ensure accurate recording on traffic sheets. Coordinate reliable wake-up call services for guests and ensure effective switchboard operations through accurate call transfers.Waitress Room Service
Ramada Continental Hotel – Abuhail Dubai · 2010 — 2012Deliver room service to guests with attention to hospitality standards and efficiency. Manage customer transactions, ensuring precision in cash handling procedures. Provide assistance with inquiries and resolve basic concerns related to service delivery. Maintain a clean and organized service area, adhering to company guidelines.Waitress Room Service
Byky · 2008 — 2010Execute customer transactions utilizing cash registers and ensure accuracy in financial dealings. Receive payments, issue receipts, and process refunds while delivering excellent customer service. Regularly count and verify cash drawer amounts to uphold financial integrity. Maintain compliance with company standards by keeping the cashier area organized and clean.
Skills & Expertise
Education
- Bachelor of Computer Science - undergraduateJOSE RIZAL UNIVERSITY · 2002 — 2004