Reisa C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Reisa C. is an accomplished professional with a background in customer service, healthcare administration, and educational support. With experience as a Collection Specialist, Customer Service Representative, and utilization management intake specialist, Reisa has managed billing adjustments, verified eligibility in healthcare, and resolved complex account inquiries in high-volume contact center environments. Reisa's work at organizations such as TTEC, Carelon Global Solutions Philippines, and EPERFORMAX demonstrates strong attention to detail, expertise in billing accuracy, and in-depth knowledge of HIPAA compliance. Additionally, while serving as head tutor at IFMA Tutorial Center, Reisa led curriculum delivery and resource planning. With advanced proficiency in CRM systems and a proven record of supporting process improvements within BPO, healthcare, and education sectors in the Philippines, Reisa is dedicated to operational efficiency and regulatory standards.
Experience
Freelance Collection Specialist
Independent Contractor · 2025 — 2025Contacted delinquent accounts to verify outstanding balances while updating payment information, thereby improving data accuracy. Conducted targeted follow-ups on aged accounts to aid recoveries and enhance financial forecasting accuracy. Worked with clients to develop tailored repayment plans, promoting long-term relationships and minimizing account escalations. Verified client identity and payment authorization to prevent fraud and ensure compliance with regulations.Customer Service Representative II
TTEC · 2025 — 2025Maintained comprehensive records of customer interactions to ensure service continuity, assisting in quicker issue resolution across various departments. Handled customer billing adjustments meticulously to avoid revenue loss and ensure financial accuracy. Reviewed and amended customer billing information for transaction precision, which improved financial integrity and minimized disputes.Utilization Management Intake
Carelon Global Solutions Philippines · 2021 — 2025Screened eligibility and benefit details for patients to confirm coverage, reducing claims denials and enhancing service delivery effectiveness. Clarified incoming medical requests for data accuracy, thus improving documentation quality and streamlining authorization workflows. Coordinated between healthcare providers and insurers to clarify service necessity, facilitating timely feedback and enhancing patient satisfaction.Customer Service Representative
EPERFORMAX Contact Centers · 2019 — 2021Addressed complex customer inquiries efficiently, contributing to elevated overall satisfaction and retention levels. Monitored customer inquiries across multiple channels for precise information dissemination, particularly during peak periods. Analyzed accounts to resolve intricate billing discrepancies, aiding payment accuracy and decreasing follow-up queries.Head Tutor
IFMA Tutorial Center · 2014 — 2019Organized peer-led study sessions that promoted collaborative learning and boosted student confidence. Developed personalized learning plans for students, which fostered engagement and academic consistency across various subjects. Supervised curriculum implementation and provided real-time feedback to tutors, improving instructional consistency and student satisfaction. Managed tutor schedules and resource allocation to enhance session availability and promote efficient operations.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationPamantasan ng Lungsod ng Valenzuela · 2007 — 2010
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