Reiz A.
Mid-Level Virtual Assistant
Actively lookingNew to PlatformAbout
Reiz C. is a seasoned Virtual Assistant and Lead Generation Specialist based in Bayugan City, ADS, who excels in providing exceptional customer service and operational support. With a proven record in lead generation at Lux Connect, Reiz adeptly conducted outbound calls and managed client communication to support sales growth. At Wolph BPO LLC, they efficiently coordinated logistics activities, ensuring a smooth flow of operations with carriers and warehouse teams. Reiz's ability to nurture client relationships shone through in their role at DC Home Buyer, where they managed high-volume follow-ups and scheduled key appointments. Bringing substantial experience from Support Zebra as a Quality Assurance Analyst Team Lead, Reiz effectively supported team members and drove process improvements. Their foundational customer service skills were honed at Teleperformance in Cagayan de Oro, where they adeptly handled customer inquiries and maintained satisfaction. Key skills include lead generation, customer relationship management, appointment setting, and handling inbound & outbound communication. Equipped with a Senior High School education in Accountancy, Business and Management from Fili National High School, Reiz remains dedicated to enhancing workflow efficiency and client satisfaction.
Why hire me
You should hire me because I am detail-oriented, a good listener, and highly committed to accuracy. My customer service and administrative experience has strengthened my communication, typing, time-management, and ability to handle information carefully while meeting deadlines.
Experience
Lead Generation Specialist
Lux Connect · 2026 — 2026Conducted outbound calls to identify potential leads and qualified them. Assisted in client acquisition and scheduled appointments. Maintained accurate records of leads and follow-up schedules while nurturing leads through effective client communication.Logistics Coordinator
Wolph BPO LLC · 2025 — 2026Managed transportation activities, coordinating inbound and outbound logistics while communicating with carriers and drivers. Monitored trailer arrivals and departures for accurate tracking and assisted drivers with directions and required documentation, collaborating with warehouse and operations teams to ensure efficient logistics flow.Rental Property Follow-Ups and Appointment Setting Specialist
DC Home Buyer · 2025 — 2025Handled follow-ups with property owners and prospective clients while scheduling appointments for consultations and acquisitions. Conducted high-volume outbound calls, maintaining professionalism and building strong client relationships to enhance conversion rates.Quality Assurance Analyst Team Lead
Support Zebra · 2025 — 2025Provided support to team members with process-related concerns and escalations, offering guidance to improve operational performance. Represented the team in engagement activities and contributed to process improvements and productivity enhancements.Customer Service Representative
Teleperformance Cagayan de Oro, Philippines · 2023 — 2024Delivered customer support through various phone and communication channels. Focused on resolving customer concerns efficiently and professionally while maintaining customer satisfaction and managing multiple responsibilities in a fast-paced environment.
Skills & Expertise
Education
- Senior High School – Accountancy, Business and ManagementFili National High School · 2020 — 2022
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