Rejel J.
Content Moderator and annotator
Actively lookingNew to PlatformAbout
Rejel J. is an experienced Content Moderator with over eight years in customer service, technical support, and digital content compliance. At TASKUS, Rejel ensures platform integrity by enforcing community standards, maintaining a 98% annotation accuracy for AI model training, and optimizing workflows to reduce content review times. Previously, at CONCENTRIX, Rejel handled Level 2 technical support, achieving a 92%+ resolution rate for complex issues and consistently surpassing customer satisfaction targets. With a background in telecommunications support at CONVERGYS, Rejel excelled in delivering efficient chat-based solutions with a first-contact resolution rate above 90%. Rejel’s technical expertise includes MySQL, Java, .NET, HTML, CSS, and proficiency in photo editing using Adobe Photoshop and Canva, supporting content quality and moderation needs across varied business domains.
Experience
Content Moderator & AI Annotator
TASKUS · 2020 — PresentEnsured compliance with community standards by reviewing content, maintaining a 100% compliance rate for safety. Contributed to AI model training through meticulous annotation of datasets, achieving 98% accuracy. Collaborated across teams to optimize workflows, which led to a 15% reduction in content review turnaround time. Identified trends in harmful content and escalated issues to enhance platform user trust.Technical Support Representative – L2 Advisor, Project Leon
CONCENTRIX · 2018 — 2019Handled Level 1 escalations by providing advanced troubleshooting, successfully resolving over 92% of previously unresolved issues. Engaged in proactive callbacks and follow-ups to support customers facing complex technical challenges, ensuring timely solutions were delivered. Consistently surpassed weekly performance targets for customer satisfaction, maintaining an average of over 95% positive survey scores.Customer Service Representative – Mobility Chat Support
CONVERGYS · 2015 — 2017Achieved first-contact resolution for telco account inquiries via chat, exceeding a 90% resolution rate with a focus on reducing customer effort. Initiated follow-ups and callbacks for chats that ended unexpectedly, maintaining high levels of customer satisfaction. Managed a high volume of chat interactions effectively, ensuring both speed and accuracy met established service level agreements. Documented customer concerns to provide insights for process improvements and minimize repeat inquiries.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI Ortigas – Cainta · 2010 — 2014