Rel-Mark S.

Oversaw and refined e-commerce websites across platforms such as Shopify, Shopee, and Etsy, facilitating global shipping operations. Managed everyday product listings, pricing adjustments, inventory coordination, and storefront enhancement to promote a seamless customer experience. Created and implemented email marketing campaigns using Notion for organization and Omnisend, overseeing segmentation, automation, and performance tracking for over 100,000 subscribers. Designed promotional graphics, email visuals, and short-form videos for various marketing initiatives and seasonal campaigns. Developed and planned social media content for Facebook and Instagram, ensuring alignment with brand messaging and campaign goals. Aided in launching and managing Meta Ads, including preparation of creative assets and campaign coordination. Maintained strict confidentiality in handling client information, adhering to Non-Disclosure Agreements (NDA) and contractual obligations.

Executed outbound calls to both prospective and existing customers, focusing on the promotion of products and services. Engaged in lead generation, setting appointments, and following up with customers. Maintained precise call records while updating client data in the CRM system. Achieved daily and monthly call quotas along with performance targets, ensuring excellent customer service in addressing inquiries professionally.

Provided administrative and clerical support for store operations and management. Managed inventory records, processed supply requests, and conducted basic procurement tasks. Prepared various reports, maintained organized filing systems, and ensured compliance with document requirements. Supported HR functions including attendance monitoring and onboarding, while collaborating with departments and external partners for logistical and maintenance coordination.