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Remelyn C. — Mid-Level E-commerce & Customer Service Specialist from Philippines

Remelyn C.

Mid-Level E-commerce & Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Remelyn C. is an experienced Business Virtual Assistant and E-commerce & Customer Service Specialist based in the Philippines, supporting companies in retail and e-commerce sectors including footwear, hair care, and online marketplaces. She has managed order processing, returns, and refunds on platforms such as Shopify, Amazon, Etsy, and Walmart. Remelyn C. excels in customer service management across chat, phone, and email using tools like Zendesk, Outlook, and Gorgias, and she has overseen inventory tracking, shipment reconciliation, and social media communications. At Alorica, she served as a customer service team leader for an Amazon account, supervising team performance and handling complex escalations. She is proficient in order fulfillment, product listing, and generating sales reports, and utilizes platforms including ShipHero, Canva, and Google Drive to support e-commerce operations.

Experience

  • Customer Service Associate

    Lisse USA LLC · 2023 — 2026
    Served as the primary point of contact for customers via Email and Chat using Zendesk, and through a phone application. Monitored both positive and negative reviews on Amazon. Created and managed orders, returns, refunds, and discounts on Shopify.

  • Business Virtual Assistant

    SCL Footwear · 2022 — 2023
    Addressed customer service inquiries and concerns through email via Outlook, ensuring timely and professional responses. Oversaw multi-brand inventory tracking and maintained accurate records of SKUs and product images in Excel and Google Drive. Handled Shopify orders and collaborated with warehouse teams to avoid shipment delays. Utilized ShipHero for order creation and processing exchanges, replacements, and refunds. Managed social media interactions on Instagram and Facebook.

  • Business Virtual Assistant

    Kafune Amor Hair · 2021 — 2022
    Responded to customer service inquiries via chat using Gorgias, ensuring timely and professional communication. Managed operations for Amazon, Shopify, Etsy, and Walmart stores, including product listings and order management. Processed refunds, replacements, and discounts on various platforms. Executed shipment reconciliation and prepared monthly sales reports. Administered Amazon reviews, A+ content, and Amazon posts. Created product graphics utilizing Canva for social media and email.

  • Customer Service Team Leader

    Amazon Account (Alorica) · 2015 — 2020
    Delivered second-level phone support for customer service associates while addressing complex customer issues. Oversaw a team by monitoring attendance and performance, as well as providing feedback and coaching. Managed incoming calls, callbacks, outbound calls, and chats, and processed concession requests while troubleshooting Amazon devices. Assisted management with operational duties and team supervision.