Remeo J.
Senior Business Operations Director
Open to offersNew to PlatformAbout
Remeo R. is a seasoned leader with over 15 years of experience in business creation, development, and strategic planning. With a strong background in Business Transformation and Client Management, he has consistently driven substantial growth, most notably achieving a 4,900% revenue increase in one of the businesses he managed. As the Director of Operations at Bangkokluxe and CORE VIRTUAL MALL Corp, Remeo demonstrated excellence in process creation and implementation, spearheading team and SOP creation across multiple departments, including Sales, Marketing, Back Office, Operations, and Finance. His Leadership skills have been proven through his direct management of directors, managers, and a significant frontline workforce. Remeo is adept at creating business plans and growth roadmaps, establishing multi-million dollar corporations from scratch. He holds a Bachelor of Science in Information Technology and has a record of operational excellence, holding the highest-performing Operations Manager title at Alorica in the Philippines. With expertise in Change Management and Technology Integration, Remeo is committed to developing high-performing cultures and achieving outstanding results.
Experience
DIRECTOR OF OPERATIONS
Bangkokluxe · 2024 — 2026Oversaw the startup of the business, formulating business plans and establishing a growth roadmap. Developed income streams, implemented sales channels, and organized the operations, marketing, and leadership teams. Identified risks and developed standard operating procedures for all business transactions. Managed daily operations, identifying and nurturing leaders while holding them accountable.DIRECTOR OF OPERATIONS
CORE VIRTUAL MALL Corp · 2019 — 2023Directed the startup of the business by establishing the operating model and creating plans for growth. Set up income streams, sales channels, operations team, marketing team, and leadership team. Worked on risk assessment and crafted standard operating procedures for business transactions. Executed daily management with a focus on developing leaders and maintaining accountability.Operations Manager
Alorica · 2016 — 2019Led teams to achieve newly established operational and performance goals through coaching and performance management. Developed structured strategies for operational performance and fostered team engagement. Identified process gaps and implemented corrective actions to enhance productivity and service delivery.OTHER BPO EXPERIENCE
nullManaged a small team of team leaders, driving performance through clear objectives and regular feedback. Promoted a culture of accountability and collaboration. Oversaw recruitment, onboarding, and professional growth initiatives while managing client relationships and ensuring alignment with client expectations. Enhanced operational efficiency by addressing escalations and implementing service level improvements.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAngeles, Pampanga, Philippines · — — 2010