Remilyn F.
Mid-Level Healthcare Customer Support Coordinator
Open to offersNew to PlatformAbout
Remilyn F. is a seasoned Virtual Assistant and Customer Care & Sales Specialist with over seven years of experience across diverse industries including healthcare, insurance, and remote support. She excels in CRM management, lead generation, and appointment scheduling, having worked with notable companies such as GF Leads, Ivoice Outsourcing, and MedExpress Australia. In her role as a Sales Representative at GF Leads, she managed sales calls and consistently achieved her targets. At Ivoice Outsourcing, she handled healthcare insurance inquiries and meticulously maintained privacy compliance. Her tenure at MedExpress involved coordinating healthcare cases, enhancing client relations, and streamlining appointment processes. Remilyn's educational background includes a Bachelor of Science in Business Administration from PHINMA Araullo University, equipping her with the business acumen to thrive in high-stakes environments. Fluent in English and Filipino, she effectively bridges communication gaps while showcasing strong problem-solving and client management skills.
Experience
Sales Representative & Appointment Setter
GF Leads · 2025 — 2026Managed both inbound and outbound sales calls for service-oriented companies. Qualified potential leads, evaluated customer requirements, and scheduled appointments with precision. Ensured accurate maintenance of CRM records and follow-up notes. Adjusted communication approaches to suit customer needs, consistently achieving appointment-setting and sales objectives.Healthcare Insurance Outbound Agent
Ivoice Outsourcing · 2024 — 2024Executed outbound calls concerning healthcare insurance programs. Assisted clients in addressing insurance inquiries and scheduling appointments effectively. Professionally articulated healthcare benefits and coverage details while adhering to confidentiality and data protection regulations. Achieved productivity benchmarks and maintained quality assurance compliance.Business Development Coordinator / Sales Representative
Telus Canada · 2024 — 2024Generated and qualified business leads through outbound cold calling efforts. Aligned product and service presentations with client needs. Contributed to the development of the sales pipeline through thorough follow-up actions. Fostered professional relationships to enhance engagement and drive conversions.Healthcare Customer Support Coordinator
MedExpress Australia · 2022 — 2023Oversaw healthcare insurance cases for clients located in Australia. Handled inbound calls and email communications with professionalism. Coordinated appointment scheduling between patients and healthcare providers while verifying insurance details and updating patient records accurately. Worked alongside internal teams to enhance workflow efficiency.Healthcare Outbound Agent – Medicare Account
TT Active Digital Marketing Services · 2021 — 2022Performed outbound calls for Medicare-related healthcare services. Informed clients about plan options, benefits, and eligibility criteria. Facilitated the generation of qualified leads and coordinated follow-up appointments. Ensured conformity with healthcare communication and documentation standards.Team Leader – Networking & Multilevel Marketing Business
SESCO Stapp En Shapp Co. · 2018 — 2021Led and managed a sales and networking team focused on promoting consumer products. Marketed flagship items, including perfumes and beauty products, through both online platforms and direct selling methodologies. Engaged in the recruitment, onboarding, and mentoring of new team members to expand the organization. Conducted informative presentations and individual discussions on business opportunities while negotiating investment and partnership terms. Devised sales strategies aimed at augmenting revenue and enhancing team productivity.
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