Remington S.
Open to offersNew to PlatformAbout
Remington S., based in Cape Town, South Africa, is an SEO & Digital Marketing Enthusiast transitioning from a robust background in customer support and back-office administration. Over three years, he honed his expertise in data accuracy and document management, which seamlessly translates into performance tracking and reporting. Remington completed self-directed studies in SEO fundamentals, mastering keyword research and competitor analysis with tools like Semrush and Ahrefs, alongside Google Analytics for traffic tracking and audience insights. His work experience includes roles such as Back Office Administrator at EXL Hollard, where he verified invoices and maintained financial records, and Customer Support Representative at Checkers Cape Gate, excelling in client communications and issue resolution. Remington is committed to leveraging his skills in the digital marketing landscape, backed by certifications in Digital Marketing and ongoing business writing education.
Experience
Back Office Administrator
EXL Hollard · 2025 — 2026Verified invoice amounts against assessment reports, addressing data discrepancies with precision. Processed payment requests within company timelines, ensuring maintained records were error-free and reliable. Engaged with suppliers via email about payments, invoices, and documentation. Captured and organized financial and customer documents to ensure compliance and completeness. Assisted internal teams with administrative responsibilities while efficiently resolving back-office queries.Customer Support Representative
Checkers Cape Gate · 2021 — 2024Provided professional customer support through phone and email channels, effectively resolving inquiries and complaints. Delivered accurate information related to products, services, and account issues. Maintained detailed and precise customer records within internal systems. Escalated complex cases to appropriate departments when necessary. Adhered to service quality standards and response time targets consistently.
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