Rena F.

Rena F. is an experienced Customer and Technical Support Representative with over three years of hands-on work in the finance, telecommunications, and smart home technology sectors. At TasksEveryday, she supported US-based clients for Blink Home Security, providing step-by-step technical troubleshooting for security cameras via phone and email, managing subscription inquiries, and handling customer accounts. Her time at Teletech focused on assisting Verizon telco customers with signal problems, device issues, and account management, while at Concentrix she aided small business clients using QuickBooks by resolving billing and access concerns through multi-channel customer support. Adept at addressing high-volume, complex inquiries with a commitment to problem solving and clear communication, Rena F. has consistently met performance metrics throughout her BPO career.