Rena J.
Senior BPO Compliance and Risk Specialist
Open to offersNew to PlatformAbout
Rena Jean I. is a seasoned Compliance & Risk Specialist with over six years of experience in risk assessment, regulatory compliance, and governance within the business process outsourcing (BPO) industry. Notably named Risk & Compliance Officer of the Year in 2023, she has held progressive roles at Concentrix CVG Philippines, Inc., specializing in risk assessment, compliance monitoring, and audit readiness. Rena Jean I. has successfully implemented controls reducing compliance gaps, delivered 100% training completion across teams, and produced audit-ready reports to inform leadership decisions. Her expertise extends to process improvement and onboarding mentorship, consistently supporting operational excellence in BPO environments. She holds a Bachelor of Secondary Education, major in English, from Cebu Normal University where she graduated cum laude.
Experience
Specialist, Controls & Compliance
Concentrix CVG Philippines, Inc. · 2023 — 2025Performed risk assessments and applied controls to address compliance gaps within BPO operations. Ensured completion of statutory and client-mandated trainings for team members. Compiled audit-ready compliance reports to support leadership decisions, and guided new hires to reduce onboarding errors.Associate, Controls & Compliance
Concentrix CVG Philippines, Inc. · 2022 — 2023Assisted in conducting risk assessments and implementing controls to sustain compliance within the organization. Monitored training completion to achieve consistent adherence, and facilitated process improvements targeting reporting errors.Technical Advisor II
Concentrix CVG Philippines, Inc. · 2019 — 2022Supported customers by troubleshooting Windows OS, search engines, and assistive technologies in a high-volume environment. Focused on maintaining SLA compliance and promoting timely issue resolution.ESL Teacher
Global Speech Academic Center · 2018 — 2019Delivered online and in-person instruction to students to enhance language proficiency.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishCebu Normal University · 2014 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Rena J. to a job.
Sign in as an employer