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Renallyn R. — Senior E-commerce Operations Manager from Philippines

Renallyn R.

Senior E-commerce Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Renallyn B. is a seasoned E-commerce Operations and Digital Marketing professional with over seven years of expertise, marked by more than 10,000 tracked hours and consistent 5.0-star ratings on Upwork. She began her career as a Web Graphic Design VA and progressed to roles like Content Manager, Marketing Assistant, and E-Commerce Administrator due to her ability to deliver outstanding results. Renallyn has managed high-volume e-commerce stores, optimizing workflows and implementing strategic design to enhance conversion. Her proficiency includes platforms like Shopify, WordPress, and Adobe Creative Suite, and tools such as Klaviyo and Mailchimp, with skills in SEO, UI/UX design, and content optimization. Her career spans remote positions with global clients, where she has effectively synchronized marketing initiatives and managed comprehensive content strategies, solidifying her role as a key player in driving digital success.

Experience

  • eCommerce Administrator

    Upwork · 2023 — 2026
    - Managed daily e‑commerce operations, ensuring accurate product listings and smooth storefront performance. - Optimized product content for SEO, improving search visibility and user engagement. - Coordinated promotions and advertising schedules with the marketing team. - Created weekly email campaigns using Klaviyo. - Supported marketing and storefront teams with operational and content tasks.

  • Website Content Manager

    Upwork · 2020 — 2023
    - Managed and updated website content across multiple platforms. - Directed content strategy and ensured alignment with brand guidelines. - Created and maintained discrepancy reporting and audit workflows for large-scale SKU management. - Optimized content for SEO and user engagement. - Integrated third‑party marketplaces and dropshipping systems into the main e‑commerce site. - Coordinated cross-functional teams across content, supply chain, and marketing operations to maintain accurate product data and implement content campaigns. - Worked directly with founders and department heads on process alignment and operational improvements. - Supported operational transition during company acquisition and workflow migration. - Assisted in onboarding

  • Web Graphic Design VA

    Upwork · 2019 — 2020
    Designed graphics for web applications and promotional materials. Offered virtual assistance focused on graphic design tasks related to web content, creating visually appealing assets to enhance the online presence.

  • Administrative Assistant

    Jo Sim Enterprises / CrystalWorks · 2018 — 2019
    Functioned as Administrative Manager, providing support to all staff and managing on-site inventory.

  • Content Creator in Second Life / General Manager

    Morphine Designs - SecondLife · 2013 — 2018
    Developed and designed virtual content specifically for the Second Life platform, managing operations and creative output for the content brand.

  • Founder / Creative Director

    TCR - SecondLife · 2006 — 2018
    Established and led creative initiatives for TCR, pioneering content creation strategies within the Second Life virtual environment. Coordinated collaborative projects with other content creators and managed community events.

  • Customer Service Representative

    Convergys Philippines · 2014 — 2014
    Engaged with customers to provide service and support.

  • Operations Manager

    MediaPower Services, Inc · 2006 — 2008
    Directed daily operations while optimizing workflow. Managed resource allocation, team performance, and implemented operational improvements to increase efficiency, coordinating with clients for event updates.

  • Creative Director

    MediaPower Services, Inc · 2005 — 2006
    Spearheaded the creative vision and strategy for projects, leading design teams to produce high-quality visual content and executing innovative campaigns.

  • Graphic Artist

    MediaPower Services, Inc · 2005 — 2005
    Created graphic artwork for various media, executing design concepts from inception to final output and contributing to visual branding and marketing initiatives.

  • Real Estate Agent

    Empire East Land Holdings, Inc. · 2004 — 2004
    Facilitated property transactions and client consultations, marketing real estate listings to prospective buyers and negotiating property sales.

  • Office / Executive Secretary

    GeoVentures, Inc · 2001 — 2002
    Provided secretarial support to the CEO and COO while managing executive schedules and appointments. Monitored company email inquiries and updated real estate listings on the website. Conducted outbound calls for various communications and managed website design and maintenance tasks.

Skills & Expertise

Adobe PhotoshopProject ManagementExcel ExpertBootstrap DeveloperDigital MarketingE-CommerceEcommerceStore ManagementGraphic Design

Education

  • Bachelor of Science (B.S.) - Information Technology
    Polytechnic University of the Philippines · 1998 — 2000
  • High School
    Ernesto Rondon High School · 1994 — 1998