Renalyn L.
Mid-Level Billing Specialist
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Renalyn L. is a seasoned Billing Specialist with a rich background in the BPO sector, notably in billing operations and accounts receivable support. Her expertise encompasses high-volume invoice processing, billing discrepancy resolution, and stakeholder coordination to ensure precise and timely invoicing. With advanced proficiency in tools like Microsoft Excel, QuickBooks, Google Sheets, and data visualization platforms such as Tableau, Renalyn excels in enhancing process efficiency and data analysis. At Origo BPO, she was instrumental in generating accurate billing records using IFS and Excel, while at Channel IT Support, she effectively produced comprehensive performance reports. Her tenure at RMS Collect fortified her capabilities in collections and customer service optimization through quality monitoring and operational performance reporting. Her educational foundation is solidified by a Bachelor of Science in Electrical Engineering from Eastern Visayas State University.
Experience
Billing Support II
Origo BPO (Phils.) Limited, Inc. · 2020 — 2026Handled the processing and validation of customer and subcontractor invoices to ensure accuracy in billing. Reviewed pertinent billing details, such as part codes and amounts, prior to authorization. Prepared and dispatched invoices and credit memos to clients within designated timelines. Collaborated with technicians, dispatch, and managers to address incomplete work orders and billing discrepancies. Oversaw rejected invoices and worked promptly to resolve issues, maintaining accurate records in IFS and Excel.Reports Analyst
Channel IT Support and Leasing Services Corp. · 2020 — 2020Compiled daily sales, booking, and performance reports for business leadership. Ensured data accuracy and updated reporting dashboards utilizing Excel. Analyzed operational data to aid in management decision-making.Quality Analyst
RMS Collect Phils. (iQor) · 2017 — 2020Produced operational performance reports using Excel and Tableau. Engaged in quality monitoring and provided coaching to enhance customer service performance. Assisted in audits and compliance efforts.Senior Collections Specialist
RMS Collect Phils. (iQor) · 2010 — 2017Oversaw both inbound and outbound collections, negotiating payment plans with customers. Addressed billing inquiries and resolved transaction disputes as well as account-related issues. Supported customers with tasks related to account maintenance, online services, and account activation and closure.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringEastern Visayas State University