Renan A.
Mid-Level Records Retrieval Specialist
Open to offersNew to PlatformAbout
Renan A. is a seasoned Field Expeditor recognized for his expertise in records retrieval and management. With an educational background in computer science from the Asian Institute of Computer Studies, he has honed his skills in dispatch and scheduling management, overseeing nationwide record retrieval through subpoenas and authorizations in the medical, billing, insurance, employment, banking, and academic sectors. Renan skillfully manages the entire process, from client portal requests to document serving and system integration, ensuring efficient case processing and compliance with HIPAA and data privacy standards. Currently at Compex, he leverages tools like SmartAdvocate, Next, and TruSummary™ for secure data handling and litigation support, while also contributing to technical customer service as a Customer Service Representative at Teleperformance, maintaining high customer satisfaction through multi-channel communications.
Experience
Customer Service Representative
Teleperformance · 2018 — 2022Addressed customer inquiries through phone, chat, and email, ensuring accurate information and resolving issues. Maintained high levels of customer satisfaction while adhering to company protocols and efficiently managing accounts in a dynamic environment.Records Retrieval Specialist
Compex · 2022 — PresentConducted national retrieval of medical, billing, insurance, employment, banking, and academic records based on subpoenas or authorizations using a secure client portal and case management systems such as SmartAdvocate. Oversaw the complete processing and tracking of cases, including medical canvassing to gather treatment history and ensure timely document delivery.
Skills & Expertise
Education
- Associate in Computer ScienceAsian Institute of Computer Studies(Fairview Campus) · 1999 — 2000
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