Renato G.

Employers should hire me because I bring a strong combination of customer service, scheduling, operations, and communication experience. I have worked in fast-paced environments where I was responsible for supporting customers, resolving problems, coordinating schedules, and managing multiple priorities at once. In my most recent role as Head of Teachers, I managed daily operations and scheduling while communicating with a team and handling unexpected changes. I’m reliable, detail-oriented, adaptable, and quick to learn new systems and processes. I take pride in providing professional, efficient support and finding practical solutions when challenges arise.

• Head of Teachers

  Pangea Language Institute · 2024 — 2026
  As Head of Teachers, I managed the daily operations of the teaching department, with a strong focus on scheduling, coordination, and organization. I created and adjusted teacher schedules, managed class assignments and coverage, handled absences and last-minute changes, and resolved scheduling conflicts to ensure smooth daily operations. I also communicated with teachers and management, supported the team with operational needs, and addressed issues as they arose. This role strengthened my leadership, time management, multitasking, problem-solving, communication, and attention-to-detail skills.

• English/Spanish Medical Interpreter

  Epicus Corporate · 2023 — 2024
  As a Medical Interpreter, I facilitated accurate communication between English- and Spanish-speaking patients and healthcare professionals in a variety of medical situations. I interpreted information related to medical histories, symptoms, diagnoses, treatments, procedures, and follow-up instructions while maintaining confidentiality and professionalism. The role required excellent active listening, communication, concentration, and attention to detail, as well as the ability to remain calm and accurate when handling sensitive or complex information.

• Customer Service Agent

  Voicenter · 2021 — 2021
  As a Customer Service Representative for a mobile phone company, I assisted customers with account inquiries, billing, mobile and home services, plans, technical issues, and general service concerns. I handled a high volume of interactions, identified customer needs, troubleshot problems, provided effective solutions, and managed escalations while maintaining a professional and positive customer experience. This position strengthened my customer service, communication, active listening, problem-solving, conflict-resolution, and multitasking skills.

• Independent Food Business

  Independent · 2020 — 2021
  During the COVID-19 pandemic, I operated an independent home-based pizza business, preparing and selling pizzas through a pickup and delivery model. I managed the entire operation independently, including taking customer orders, coordinating pickups and deliveries, preparing food, managing inventory and supplies, handling payments, and communicating with customers. Running the business required strong organization, time management, customer service, multitasking, and problem-solving skills while balancing multiple orders and ensuring quality and timely service.

• Server

  Hard Rock Café · 2019 — 2019
  As a Server at Hard Rock Cafe, I provided attentive customer service in a fast-paced environment while managing multiple tables and orders simultaneously. I took and processed food and beverage orders, responded to customer requests, coordinated with kitchen and service teams, and addressed concerns to ensure a positive dining experience. This experience strengthened my communication, teamwork, time management, multitasking, attention to detail, and ability to remain organized and professional under pressure.

• Scientific High School Diploma with an emphasis on Social Sciences

  República de Panama · 2018 — 2018