Renato C.
Mid-Level IT/Systems Management Operations Manager
Open to offersNew to PlatformAbout
Renato T. is an experienced IT/Systems Management professional with an extensive background supporting organizations across Australia, the US, and the Philippines, particularly in sectors such as technology, gaming, legal, architecture, and medical devices. As a High-Touch Operations Manager at Cisco Philippines, Renato oversaw high-value customer relationships, drove service upsell initiatives, and resolved critical technical issues using global resources. His roles at LTD Broadband and Winford Manila Resort and Casino involved direct oversight of network management, Active Directory environments, and data privacy and cybersecurity operations, including training and vendor management. Renato has also managed remote IT operations for salons and architecture firms in New York, led software and server support for law and pharmaceutical companies, and conducted seminars on compliance topics such as the Data Privacy Act. He holds a Bachelor of Applied Science in Computing Science and specialized training in GMP/computer validation and ethical hacking.
Experience
High-Touch Operations Manager
Cisco Philippines · 2023 — 2026A Cisco High Touch Operations Manager (HTOM) is a dedicated, customer-facing role within Cisco Customer Experience (CX) that provides premium, proactive, and reactive operational support to strategic clients. They act as a liaison between the customer and Cisco teams, managing incident escalations, improving network availability, and leading business reviews to ensure operational efficiencyNetwork Operations Center Engineer
LTD Broadband · 2022 — 2023Fixed tower radios remotely, ensuring reliable bandwidth for customers. Provided assistance to tower hosts and facilitated communication between local and overseas engineering teams.Systems Admin
Winford Manila Resort and Casino · 2017 — 2023Monitored server performance operating on VMware and implemented changes via Active Directory for clients. Managed DLT Arcserve backups and supported the implementation of the Data Privacy Act 2012.Remote IT Manager
Urban Edition Architecture · 2014 — 2016Supported Windows desktops and phone systems while managing vendor relationships. Addressed IT issues remotely and oversaw the monitoring of Windows servers on Windows Hyper-V.Sales Consultant and IT Consultant
Dark Arts Consulting · 2011 — 2014Acquired clients through cold calling and follow-ups. Provided technical support to Windows desktop clients within the New York City area.Telemarketing & Lead Generation
Resolution Inc · 2013 — 2014Sourced prospect lists and followed up on leads to close potential customers, establishing relationships with advertising firms.IT Consulting specializing in Windows desktop and server management
Tiajoloff and Kelly, LLP · 2007 — 2011Provided Windows support and software testing, including Excel macro programming. Documented software support processes and assisted in the implementation of new accounting systems.Remote IT Manager
Carmine Minardi Salon · 2007 — PresentProvided support for Windows desktops and phone systems, as well as managed IT vendor relations. Troubleshot various IT issues remotely and contributed to the design and setup of the network.IT Manager
Life Therapeutics Pty Ltd · 2004 — 2006Assisted in the transition of production operations from Australia to the USA, providing Windows support for desktops and servers. Conducted computer validation of medical equipment.IT contracting
Various short-term contracting positions · 2002 — 2004Provided Windows support, general software training, and documentation across multiple contracting assignments.IT Manager
Hicksons Lawyers · 1998 — 2001Managed and improved the firm's network infrastructure. Conducted user training and documented systems processes.
Skills & Expertise
Education
- Bachelor of Applied Science (Computing Science)University of Technology, Sydney
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