Rencie L.
Junior IT Technical Support Specialist
Open to offersNew to PlatformAbout
Rencie M. is an experienced IT Technical Support professional known for providing expert troubleshooting and maintaining seamless user experiences in dynamic environments. Currently supporting Platinum Groups Metal Corporation, Rencie excels in resolving complex hardware, software, and network issues across various departments. Rencie collaborates with internal IT teams to optimize system performance and maintain network security. Previously, Rencie served as Office Staff at Microclever Enterprises Incorporation, ensuring efficient office operations and delivering exceptional customer service. In a prior role as a Data Analyst at TeleworkPH Outsourcing Solution, Rencie specialized in data extraction and analysis, supporting clients with precise data reporting and classification. Equipped with a Bachelor of Industrial Technology majoring in Computer from Bulacan State University, Rencie has strong proficiency in programming, graphic design, and tools like Google Workspace and Microsoft Office, complemented by additional certifications in Python and Anti-Money Laundering.
Experience
IT Technical Support
Platinum Groups Metal Corporation · 2024 — PresentDeliver technical support to employees by resolving hardware, software, and network issues. Handle troubleshooting for operating system errors and software bugs, and ensure network connectivity is functional. Collaborate with internal IT teams to maintain system performance and network security, and assist in software deployment. Provide end-user support through various communication channels such as phone, email, and in-person. Address router setups, VPN configurations, and troubleshoot LAN/WAN issues. Keep detailed logs of issues and resolutions to enhance team efficiency.Office Staff
Microclever Enterprises Incorporation · 2023 — 2024Sort and distribute incoming correspondence for timely responses. Create and maintain accurate records while ensuring all information is updated. Manage the office filing and storage system for efficient document retrieval. Conduct basic bookkeeping activities such as processing payments, receipts, and account updates. Assist with Foreign Exchange transactions and provide clients with accurate rates. Handle customer inquiries and complaints professionally to ensure satisfaction. Facilitate communication between clients and departments and assist with report preparation and other administrative tasks.Data Analyst
TeleworkPH Outsourcing Solution · 2021 — 2023Performed photointerpretation of imagery to meet client requirements, ensuring accurate data extraction. Classified features according to client specifications to maintain data consistency and precision. Enhanced data quality by reviewing items and related sources. Coordinated with the project team, including the Team Leader and Project Manager, to monitor task progress and ensure timely completion. Maintained spreadsheets and checklists for tracking project outcomes. Attended training sessions and team meetings for updates on job requirements and goals, and conducted quality reviews of data, providing feedback for improvement.
Skills & Expertise
Education
- Bachelor of Industrial Technology Major in ComputerBulacan State University · 2018 — 2022
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