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Rene F. — Mid-Level Telecommunications Customer Support Specialist from Mexico

Rene F.

Mid-Level Telecommunications Customer Support Specialist

Mexico 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Rene F. is a seasoned professional with over eight years of experience, primarily in the telecommunications and telemarketing industries. With a track record that includes roles such as Appointment Setter/Customer Support at Daniel Little Services, Customer Support Agent at CENTRIS, and Customer Tech Support Agent at Teleperformance, Rene has developed strong capabilities in customer engagement and technical support. Key responsibilities included handling inbound tech-support calls for Hughes Net Satellite Services, offering personalized customer solutions, and managing sales for Microsoft products at Arvato Digital Services. Rene is adept at multitasking, as evidenced by simultaneously managing multiple customer interactions, and excels in using CRM software to maintain accurate records and expand customer bases. With proficiency in the Microsoft Office Suite and a focus on delivering exceptional service, Rene brings a detail-oriented approach to every role.

Experience

  • Appointment Setter/Customer Support

    Daniel Little Services · 2025 — 2025
    Called potential customers who expressed interest in services, presenting available packages and setting appointments for Auto Car Washing and Window Tinting services.
  • Customer Support Agent

    CENTRIS · 2018 — 2019
    Managed multiple inbound calls and chats simultaneously, assisting customers with parking payments and reservations at various venues.
  • Customer Tech Support Agent

    Teleperformance · 2016 — 2017
    Handled inbound Tech-Support calls related to Hughes Net Satellite Services, addressing issues such as password resets, outages, and billing inquiries.
  • Telemarketing Representative

    Arvato Digital Services (Now Majorel) · 2012 — 2016
    Received inbound calls from prospective Microsoft customers to provide information on licensing and purchasing software products, while effectively addressing objections and closing sales.

Skills & Expertise

Education

  • General Education Diploma
    UT Pan American · — — 1992

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