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RENEEVEE F. — Mid-Level Customer Service Associate from Philippines

RENEEVEE F.

Mid-Level Customer Service Associate

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Reneevee G. is an experienced Customer Service Associate specializing in roadside assistance and retail support at Peak Support since August 2023. In her role, she adeptly handles incoming customer calls, coordinates between customers and drivers, and utilizes GPS tracking for efficient operations. Her previous position as a Retention Specialist at Quantrics Enterprises Inc. saw her ensuring customer satisfaction and providing feedback for service improvements. As a Social Media Specialist with TDCX Philippines, Reneevee measured campaign success and collaborated with teams to create appealing content. Her role as a General Virtual Assistant at DTDC-Chester Hill NSW honed her organizational and administrative skills, including booking shipments and managing contact lists. Starting her career at SITEL in 2016, she provided technical support on printer issues, adding to her comprehensive customer service expertise. She holds knowledge in Microsoft Office and possesses strong communication abilities.

Experience

  • Customer Service Associate

    Peak Support · 2023 — Present
    Handling incoming calls by collecting critical information such as location, vehicle type, and issue, while providing updates on arrival times. Matching the nearest or most suitable driver to each job and communicating details between customers and drivers via phone. Utilizing GPS tracking and software to monitor trucks for efficient routing.

  • Retention Specialist

    Quantrics Enterprises Inc.-Taytay, Rizal · 2022 — 2023
    Providing proactive support to ensure high levels of customer satisfaction through active listening. Addressing customer concerns and offering effective solutions while educating clients on the value of services. Contributing internal feedback aimed at enhancing client retention and supporting various administrative tasks as necessary.

  • Social Media Specialist

    TDCX Philippines · 2020 — 2022
    Evaluating the effectiveness of social media campaigns and keeping current with best practices and technologies in the field. Collaborating with copywriters and designers to produce content that is both informative and engaging.

  • General Virtual Assistant

    DTDC-Chester Hill NSW · 2019 — 2022
    Responding to emails and phone calls while booking shipments and managing a contact list. Preparing customer spreadsheets and maintaining online records, conducting market research, and addressing administrative queries from employees.

  • Technical Support Representative

    SITEL Pasig-Pasig · 2016 — 2019
    Managing inbound calls regarding printer-related issues, including installation and network configuration. Assisting customers in identifying and resolving malfunctions or hardware failures and providing detailed instructions on products, promotions, features, prices, and other relevant information.

  • Advanced Customer Support

    Inspiro PH · 2014 — 2016
    Assisting customers with billing inquiries, connectivity issues, and channel subscriptions. Acting as a contact point for escalated complex issues to level 2 support and assigning field technicians for repairs or replacements.

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