Renefred Y.

Renefred Y. has amassed extensive experience in the BPO industry over 11 years and 9 months, thriving in diverse roles across top companies. He started as an Outbound Agent at Aces Call Center, Directell Access, and Voice Net Solution, where he specialized in appointment setting sales. His career trajectory includes a progression from Quality Assurance positions to an Operations Manager role at E Asiatech Solutions, where he excelled in monitoring sales targets, agent attendance, and AHT metrics. At Cebuvox Solutions, Renefred served as a manager, steering Business Process Outsourcing efforts and ensuring quality call monitoring. His skills in supervisory roles were further showcased as a Team Leader at Teleperformance, maintaining stringent attendance and efficiency standards. His proficiency with virtual assistance and customer support was continually demonstrated through various roles, including at Accenture and Foundever, where he handled US state vehicle transfers and conference setups. Renefred has also contributed to Tech Mahindra, coordinating logistics as a Customer Service Representative.