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Reniel B. — Junior Healthcare Administrative Assistant from Philippines

Reniel B.

Junior Healthcare Administrative Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Reniel B. is a dedicated Healthcare Virtual Assistant with proven experience in supporting US healthcare practices. Specializing in Medical Administrative Support, he excels in eligibility verification, prior authorizations, patient scheduling, and managing referrals. During his tenure from 2024 to 2026, he adeptly coordinated patient appointments and managed insurance inquiries, utilizing platforms like DrChrono and Availity for efficient record management and eligibility verification. Reniel worked remotely, handling patient communication with precision, ensuring reduced treatment delays through meticulous prior authorizations and insurance verification. Previously, as a Customer Service Representative for a Healthcare Account at ResultsCX, he resolved member inquiries related to coverage and claims while providing empathetic support. His capabilities in HIPAA Compliance and data management underscore his commitment to maintaining accuracy and professionalism in the healthcare domain.

Experience

  • Healthcare Virtual Assistant

    null · 2024 — 2026
    Managed inbound and outbound patient communications, assisting with appointments, insurance inquiries, and necessary follow-ups. Scheduled and coordinated appointments, ensuring timely delivery of care. Processed prior authorizations and verified insurance eligibility to minimize treatment delays. Handled patient escalations with empathy, addressing concerns to uphold satisfaction. Maintained precise patient records in DrChrono (EHR) and ensured proper documentation. Coordinated referrals and liaised with insurance providers for coverage and approvals. Managed Medical Records Requests (MRR) and worked with healthcare facilities to guarantee the timely delivery of records and services.

  • Customer Service Representative – Healthcare Account (PDP)

    ResultsCX · 2023 — 2024
    Supported members by addressing inquiries related to coverage, billing, and prescription drug plans. Clearly articulated benefit details such as co-pays, deductibles, and claim processes. Investigated claim issues while guiding members through the resolution process. Provided empathetic support when managing sensitive healthcare information.

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