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Reniel J. — Junior Customer Support Specialist from Philippines

Reniel J.

Junior Customer Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Reniel Jay L. is a skilled professional located in Valenzuela City, well-versed in various operational roles across the logistics and customer service industries. With a comprehensive educational background in Information and Communications Technology from Valenzuela National High School, he has honed his technical acumen in several professional settings. At J&T Express in 2025, he performed the role of a Sorter, effectively ensuring quality control and maintaining production standards. Earlier, at Duratex from 2018 to 2021, he operated machinery in compliance with company guidelines, demonstrating proficiency in machine operation and warehouse management by organizing inventory and ensuring adherence to safety protocols. Transitioning to a customer-facing role at C&F Corp. as a Chat Support Representative from 2022 to 2023, Reniel Jay excelled at managing customer inquiries via live chat, maintaining professionalism, and skillfully escalating complex issues for resolution. His diverse experience underscores a strong foundation in both technical and interpersonal skills, marking him as a reliable asset in the service and operations domain.

Experience

  • Sorter

    J&T Express · 2025 — Present
    Ensured proper handling and routing of packages, while maintaining organization in the warehouse and adhering to safety procedures.
  • Chat Support Representative

    C&F Corp. · 2022 — 2023
    Assisted customers through live chat and online platforms, addressing product inquiries and concerns while maintaining a professional tone. Documented customer issues and escalated complex cases to relevant departments.
  • Machine Operator

    Duratex · 2018 — 2021
    Operated machinery in accordance with company guidelines and upheld production standards, ensuring quality control.

Skills & Expertise

Education

  • Senior High School
    Valenzuela National High School · 2024 — 2025
  • Secondary
    Lawang Bato National High School · 2011 — 2015
  • Primary
    Lawang Bato Elementary School · 2005 — 2011

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