Renjith M.

Delivering IT consultancy and technical support services to clients from various sectors. Focusing on advanced network infrastructure, data center management, and cloud solutions. Collaborating with SMEs and enterprises to create and execute customized IT strategies while ensuring hardware, software, and network maintenance.

Providing close support to the Bloomberg Sales team related to Bloomberg terminal and products orders. Installing Bloomberg Professional software on Windows and Mac systems as well as customer hardware throughout the Middle East. Offering end-user desktop support for over 150 Bloomberg employees in the region. Managing Middle East vendors for regional client and office assistance and supporting Bloomberg TV Engineering for the Middle East studio. Enrolling Bloomberg Anywhere users, including biometrics on devices. Addressing all desktop, laptop, and mobile hardware issues and managing network printer installations for internal users. Facilitating internal desk relocations as per facility requests and assisting the Marketing team with event setups. Overseeing meeting rooms and auditoriums for conferences and meetings. Helping users with work-from-home technical issues, including remote desktop support and virtual meeting tools. Coordinating with the asset management team on IT inventory and logistics. Working directly with clients on-site to provide support. Installing network Routers (Cisco/Juniper/Nokia) and servers in various data centers. Managing access and hardware tasks in Bloomberg's Dubai Data Center, including installation, cabling, and cross-connects. Supporting clients with hardware swaps and private line installations while collaborating with internal network support and telecom providers. Aiding Bloomberg's Engineering Infrastructure team with daily operations and promoting the integration of Bloomberg products into client environments. Managing multiple incoming requests and support tickets efficiently while being responsible for the implementation and management of Bloomberg’s Data Center environments.

Overseeing the management and support of Bloomberg data center environments. Installing and configuring routers and related devices in a dynamic 24x7 environment. Coordinating maintenance for network, AV, and desktop equipment to support Bloomberg operations in the region. Managing inventory and logistics for Bloomberg hardware as well as handling order and invoicing tasks related to circuits with local telecom vendors. Providing on-site support for clients regarding hardware and software installations and troubleshooting.

Configuring email accounts to meet users’ specifications in Outlook versions 2000 and 2003. Troubleshooting physical layer issues associated with LAN networks and enabling VPN tokens for remote access. Providing technical assistance for digital telephones and managing file share and security permissions at the server level. Installing and maintaining desktops, laptops, servers, printers, and peripherals on campus. Offering remote support via Windows NetMeeting and coordinating with vendors to resolve issues promptly. Utilizing the Remedy application for problem monitoring and resolution within set SLA periods while overseeing McAfee Antivirus console management.

Maintaining LAN infrastructure at client offices and engaging in cabling and IOS terminations. Administering and maintaining users, computers, and peripherals. Installing software, hardware, and setting permissions according to user needs. Troubleshooting operating system, network, hardware, and peripheral problems.