Rennier E.
Senior Healthcare Operations Specialist
Open to offersNew to PlatformAbout
Rennier E. is a seasoned professional with over 12 years of experience in Customer Service, Technical Support, and Healthcare Operations. His career has spanned across the telecom and healthcare industries, focusing on providing exceptional patient support, medical billing assistance, and insurance verification. Rennier has a track record of thriving in roles that demand quality assurance, coaching, and technical troubleshooting. His tenure with renowned companies, such as Tahche Outsourcing Services and Omega Healthcare, has equipped him with skills in scheduling patient appointments, coordinating care, and reviewing CPT and DX codes. At Concentrix Philippines, he advanced from a customer service role to Senior Quality Evaluator, reflecting his capability in handling call monitoring and coaching, as well as managing multiple business lines. Rennier's extensive expertise in multi-channel support extends to writing detailed Excel reports, maintaining accurate records, and ensuring high customer satisfaction scores.
Experience
Front Desk Associate
Tahche Outsourcing Services · 2025 — 2026Scheduled patient appointments and coordinated care while verifying insurance coverage and prescriptions/orders. Reviewed CPT and DX codes in advance of appointments to ensure accurate documentation and improved patient-focused service.Healthcare Representative
Omega Healthcare · 2024 — 2025Assisted patients with billing issues, reviewed and escalated claims for further investigation, and communicated with patients, providers, insurers, and legal teams. Maintained accurate records and worked towards timely resolution of concerns.Customer Service / QA / Senior Quality Evaluator
Concentrix Philippines · 2018 — 2021Initially served as a Customer Service Representative for a healthcare account before advancing to QA, where duties included call monitoring and coaching. Created weekly performance reports using Excel and eventually progressed to Senior Quality Evaluator, overseeing two business lines and ensuring compliance with operational standards.Technical Support Representative
IBEX Global Inc. · 2016 — 2017Delivered technical support for a US internet service provider, addressing billing inquiries and account concerns, while also resolving technical issues to achieve customer satisfaction.Technical & Escalation Support
Convergys Philippines · 2012 — 2015Provided support for US internet, phone, and cable services, handling escalated and complex customer issues, while maintaining high customer satisfaction scores.Technical Support Representative / SME
Sykes Asia Inc. · 2009 — 2012Offered device troubleshooting support and assisted with data migration, which included contacts, emails, and calendars. Supported AT&T internet troubleshooting and dispatch coordination, and trained new hires in the capacity of Subject Matter Expert.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of Cebu · 2004 — 2009