Renz N.

Renz E. is a performance-driven Subject Matter Expert and Team Leader currently at Alorica Inc, where he has been honing his skills since October 2023 in the BPO quality management sphere. He focuses on optimizing team KPIs through data-driven coaching and proactive guidance, showing a profound commitment to continuous process improvement. His tenure at VXI Felcris Centrale from October 2019 to March 2023 saw him excel in Technical Support for Comcast. In this role, he masterfully combined technical expertise with sales acumen, actively identifying and closing cross-selling and upselling opportunities during every single customer interaction to exceed performance metrics. He also diagnosed and resolved complex hardware and software issues via comprehensive remote troubleshooting. Additionally, he handled high-volume inbound calls at ModivCare, efficiently managing Non-Emergency Medical Transportation (NEMT) schedules. His journey in customer service began at Concentrix, where he adeptly managed customer inquiries related to order management for Macy's. With nearly five years in the industry, Renz has cultivated strong communication, technical support, and consultative sales skills.