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Renz M. — Mid-Level Virtual Assistant from Philippines

Renz M.

Mid-Level Virtual Assistant

Philippines 3-6 years 550 - 600 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

A highly organized and detail-oriented Virtual Assistant with strong experience in customer support, administrative tasks, and remote operations. Skilled in managing emails, scheduling, data entry, and handling multiple client inquiries across phone, chat, and email in fast-paced environments. Proficient in various tools and platforms including CRM systems, productivity software, and communication tools.

Known for excellent English communication skills, both written and spoken, with the ability to provide professional and efficient client support. A quick learner who adapts easily to new systems and processes, ensuring accuracy and productivity at all times.

Reliable, proactive, and committed to delivering high-quality work, I am dedicated to helping businesses streamline operations and improve customer satisfaction.

Experience

  • Customer Service Representative

    Teleperformance · 2018 — 2021
    Managed high-volume inbound calls for the T-Mobile account, addressing billing inquiries, payments, plan changes, and account adjustments. Resolved technical issues regarding mobile devices and network connectivity while documenting interactions in CRM systems to meet established quality and productivity standards.
  • Technical Service Representative

    Qualfon Inc. · 2015 — 2018
    Delivered technical support for TracFone customers, assisting with device setup, activation, and troubleshooting connectivity issues. Processed SIM card replacements and service reactivations, ensuring accurate documentation in internal systems in compliance with quality standards.
  • Appointment Setter

    PNI-KPMG Inc. · 2013 — 2015
    Conducted outbound calls to prospective patients for chiropractic clinics, educating them about services and scheduling initial consultations. Qualified leads and updated CRM records with appointment details while following compliance guidelines.
  • Dispatcher (Work-from-Home)

    AU LOCAL · 2010 — 2012
    Coordinated and scheduled deliveries and service calls for various clients, maintaining accurate records of assignments and communications. Monitored daily operations to ensure tasks were completed on time while utilizing dispatch software to enhance operational efficiency.

Skills & Expertise

Education

  • Diploma in Computer Engineering
    ILIGAN COMPUTER INSTITUTE
  • NCII computer technician
    TESDA

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