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Renz D. — Mid-Level Customer Service Representative from Philippines

Renz D.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Renz D. is a seasoned Customer Service Representative with over four years of experience in providing exceptional client support and administrative assistance across fast-paced office environments. Having worked at Dispatch Health and Foundever, he effectively scheduled patient appointments and coordinated imaging services, enhancing healthcare delivery. His expertise extends to verifying insurance coverage and facilitating self-pay options for out-of-network services. At Paychex, also under Foundever, he supported employees with HSA and FSA enrollment and guided them through benefits education while ensuring compliance. At WNS, Renz D. educated clients on life insurance plans and handled policy-related updates. His experience at Continuum and Concentrix further honed his skills in handling complex customer interactions, sales, and account management. With a Bachelor of Science in Accountancy from Rizal Technological University, he combines his educational background with professional experience to deliver efficient administrative support and maintain exemplary client relations.

Experience

  • Customer Service Representative

    Dispatch Health, Foundever · 2024 — 2026
    Scheduled patient appointments and coordinated imaging services with healthcare providers for streamlined patient care. Verified insurance coverage and assisted patients with self-pay options for out-of-network services. Provided professional customer support through email, phone, and chat, ensuring timely resolutions to inquiries and concerns.
  • Associate II, Customer Care

    Continuum · 2023 — 2024
    Educated members on health plan coverage and benefits to facilitate informed healthcare decisions. Assisted with processing prescription orders and verified prior authorization statuses for medications and services. Ensured accurate processing of member payments while maintaining compliance with policies and service standards.
  • Advisor I, Sales

    Concentrix · 2021 — 2022
    Conducted consultative sales interactions by identifying customer needs and effectively closing sales. Recommended devices and plans suited to customer requirements to ensure satisfaction. Processed account changes such as device upgrades and line additions with attention to maintaining high customer service standards.
  • Customer Service Representative

    Paychex, Foundever
    Assisted employees with HSA and FSA enrollment while educating them on benefits, coverage details, and eligibility. Reviewed claims, account balances, and inquiries to provide timely support. Explained claim denials, guided employees through documentation requirements, and ensured compliance in customer service.
  • Senior Associate - Operations

    WNS
    Educated clients regarding life insurance plan coverage, policy features, and contributions. Guided clients in understanding their insurance plans and addressing benefit-related inquiries. Assisted in completing and processing forms for beneficiary updates and policy changes, ensuring accuracy and compliance.

Skills & Expertise

Education

  • Bachelor of Science in Accountancy
    Rizal technological University · 2019 — 2023
  • string | full official degree name EXACTLY as stated or clearly implied
    First Asia Institute of Technology and Huumanities · 2017 — 2019

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