Reo S.
Senior Revenue Cycle Management Operations Leader
Open to offersNew to PlatformAbout
Reo S. is an accomplished Operations & Program Manager with 8+ years of experience leading large-scale healthcare operations and back-office programs. At HealthyBOS Global Corporation – KnackRCM, Reo directed shift-wide RCM operations for over 250 FTEs across 26 healthcare campaigns, managing eligibility verification, billing, AR follow-ups, and denial management. Reo’s responsibilities included workforce allocation, real-time escalation management, and KPI governance to support SLA adherence and operational continuity. Previously, at Results CX, Reo supervised 20–25 FTEs on HIPAA-compliant patient outreach and appointment coordination initiatives, overseeing quality, compliance, and call efficiency. Reo also managed business development and revenue enablement for automotive industry clients at First Class Motors Direct, optimizing workflows and supporting new client onboarding and cash flow improvements. Reo’s expertise covers workforce optimization, quality and compliance oversight, and RCM program stabilization in regulated industries.
Experience
Shift Manager
HealthyBOS Global Corporation – KnackRCM · 2024 — 2025Managed Revenue Cycle Management (RCM) operations across 26 healthcare campaigns with over 250 FTEs, focusing on eligibility verification, billing, AR follow-ups, and denial management workflows. Responsible for workforce allocation and capacity planning while handling real-time escalations to maintain SLA adherence and ensure operational continuity. Conducted operational reviews with clients, highlighting KPI performance, quality assurance trends, and strategies for risk mitigation focused on billing accuracy and compliance. Collaborated with QA, training, and support teams to identify error trends and enhance SOP adherence, subsequently improving quality outcomes. Evaluated performance and risk, driving corrective actions to stabilize any underperforming RCM programs.Business Development Manager
First Class Motors Direct - Virtual Assistance Services · 2021 — 2024Led a cross-functional team of 20–30 FTEs in supporting marketing, back-office operations, and revenue enablement for clients in auto industry sectors. Worked with clients to refine workflows related to revenue realization, encompassing intake coordination, repair documentation, billing support, and addressing delayed payments. Aligned marketing efforts with operational capabilities to enhance revenue performance by driving lead conversion into billable transactions. Served as the primary operational contact for clients, resolving performance issues and optimizing workflow bottlenecks affecting revenue streams across both front- and back-office functions.Operations Supervisor
Results CX · 2016 — 2021Oversaw a team of 20–25 FTEs engaged in inbound and outbound healthcare programs, ensuring adherence to HIPAA standards and specific client SOPs. Managed patient outreach and appointment coordination workflows to ensure accurate information capture impacting downstream billing. Monitored team productivity and quality scores, providing ongoing coaching and corrective measures to enhance call efficiency and patient experience. Implemented enhancements in workflows and call handling that reduced errors and improved service delivery in healthcare environments, acting as the primary escalation point for attendance and compliance issues in collaboration with QA and operations management.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversity of Batangas - Lipa Campus · 2016 — 2018
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