Reolan N.

Oversee the complete operational and commercial aspects of a high-volume manual carwash, directing a team of 20 staff members. Drive monthly revenue targets of R80,000 by managing daily throughput of 20–30 vehicles and encouraging upselling of premium services. Train and supervise staff, as well as optimize labor scheduling and manage inventory. Reconcile daily cash flow while enforcing stringent financial controls to maintain operational stability in a high-pressure setting.

Supervised a team of three in calculating monthly commissions for over 120 sales representatives in South Africa and independently handled accounts for Saudi Arabia and UAE. Developed a monthly timetable at the beginning of each month with specific daily deadlines for the entire commission cycle, where missed deadlines incurred fines. Processed more than 200 commission queries per month, utilizing Callidus, OIMS, SAP, Salesforce, and Excel for data extraction and analysis, alongside managing ICP creation, uploads, and dashboard publication. Collaborated with eight Financial Managers to verify and approve calculations, producing monthly reports for EXCO-level review. Submitted payroll files for multiple countries

Handled the entire company portfolio of voice accounts, including setting credit limits and thresholds while applying daily formulas to prevent account hacking after the billing cycle. Assumed Debtors Control responsibilities without formal qualifications, overseeing the largest debit order book in the organization using Sage (Accpac). Managed the complete process for account cancellations—from contract verification to liaising with service providers for equipment returns and charge deactivation. Vetted and approved new accounts in Accpac, and processed invoicing and credit notes for both Centracom and Pindrop.

Coordinated medical deliveries using the Delta system across various zones while supervising packers, team leaders, and drivers. Managed cold chain logistics to ensure temperature-sensitive medications were delivered within specified timeframes. Tracked parcels and resolved customer inquiries, also created tripsheets, scanned parcels before delivery, and conducted spot delivery checks. Operated in a demanding 24-hour environment, frequently working 12+ hour shifts, including weekends and public holidays.

Completed extensive Salesforce Trailblazer training, earning achievements towards Salesforce certification. Engaged in cold calling NGOs across South Africa to promote Salesforce pro bono services valued up to R300k per organization. Delivered tailored in-person and online presentations to clients, overseeing the complete sales pipeline from outreach to closing. Maintained client engagement and operations amid COVID-19 disruptions until the closure of the company.

Managed orders for over 600 accounts while coordinating with various departments to ensure timely installations and delivery. Ensured a response to client emails within a 24-hour service level agreement, addressing escalated concerns from customers through phone and email. Provided upselling support and maintained ongoing account relationships in the capacity of a hot desk agent.

Oversaw payroll and commissions processing for over 250 employees monthly, handling international payments to regions such as Singapore, the UK, Hong Kong, Namibia, Nigeria, Ghana, and Kenya based on daily exchange rates. Managed the Oracle Sales Compensation (OSC) system, which involved capturing and calculating earnings, updating monthly bonuses per account manager, and distributing payslips. Addressed commission disputes within a 48-hour service level agreement, processed claw-backs and deductions, and prepared payroll reconciliations for managerial approval. Compiled monthly reports while thoroughly reviewing payroll data for accuracy, updating the payroll system each month to ensure full SLA compliance.

Administered daily content and product listings on Ananzi.com, and coordinated weekly newsletters. Managed customer care and inquiries, ensuring timely deliveries and overseeing complete stock control for incoming and outgoing inventory.

Processed customer orders and maintained regular follow-up on them, established communication with suppliers, and managed petty cash transactions. Controlled vehicle stock while managing the client base, marketed products, and supervised incoming and outgoing stock.

Specialized in selling safety equipment, overalls, and boots, ensuring adherence to SABS compliance for all products. Assisted customers with their product selections, consistently meeting daily and monthly sales targets.

Monitored stock levels and recorded fuel usage on Excel, processed stock requisitions and kept BIN cards updated. Coordinated with clients and managed administrative tasks within warehouse operations.