Resma M.

With over 5 years of experience supporting real estate investors, agents, and wholesalers, I understand the fast-paced nature of the industry—from lead generation to the contract-to-close process. I am a seasoned cold caller and appointment setter knows how to navigate complex objections, utilize auto-dialers,(Calltools, Mojo, Xencall, Ring Central, SmrtPhone, Quo, Ytel, Kixie) and connect with motivated sellers to build a robust, high-quality sales pipeline. I am not just make calls; I protect database integrity. My experience spans managing CRM systems; (Follow-Up Boss, Podio, Zoho, Hubspot) nurturing warm leads, executing seamless hand-offs to acquisition teams, and running coordinated disposition campaigns. Having stepped up as an Assistant Disposition & Team Lead, you possess the proactive communication, multitasking, and organizational skills needed to manage team operations and ensure smooth transactions.

• REAL ESTATE VA – Full-time Assistant Disposition & Team Lead

  REAL HUNGRY PROPERTIES INVESTING LLC | INVESTOR | ATHENS, GA · 2023 — 2025
  Detail-oriented and proactive Real Estate Assistant Disposition - Lead Manager in one of the investors in GA with experience supporting disposition management and hiring operations in fast-paced real estate environments. Skilled in coordinating property dispositions, maintaining buyer and investor databases, managing CRM systems, conducting follow-ups, scheduling appointments, tracking transactions, and assisting with contract-to-close processes. Experienced in communicating with buyers, sellers, investors, and internal teams to ensure smooth and efficient transactions. CRMs, Dialers, & other tools: Calltools, Podio, Propstream, Zillow, Redfin, LandGlind, Constant Contact, Dropbox, Brevo, REsimpli, GoogleWorkspace, Microsoft Office, Zoom, Skype, FB Messenger, Time Doctor

• REAL ESTATE VA – Part-time Cold Caller

  REAL HUNGRY PROPERTIES INVESTING LLC | INVESTOR| ATHENS, GA · 2022 — 2023
  Dedicated Real Estate Virtual Assistant for an investor in GA with experience in cold calling and lead generation. Skilled in contacting motivated sellers, qualifying leads, gathering property information, overcoming objections, and setting appointments for acquisition teams. Proficient in CRM management, follow-up strategies, and maintaining accurate records of seller interactions. Strong communication, rapport-building, and negotiation skills with a proven ability to identify investment opportunities and support business growth through consistent lead generation and appointment setting. CRMs, Dialers, & other tools: Calltools, Podio, Propstream, Zillow, Redfin, LandGlind, Google Workspace, Microsoft Office, Zoom, Skype, FB Messenger, Time Doctor

• REAL ESTATE VA - Part-time Cold Caller - Appointment Setter

  CONVERWIRE | REAL ESTATE AGENT-REALTOR | AUSTIN, TX · 2022 — 2023
  Results-driven Cold Caller and Lead Generation Specialist for a Real Estate Agent/Realtor in TX with extensive experience in high-volume outbound prospecting and client qualification within the real estate sector. Proven track record of leveraging targeted scripts to effectively deliver value propositions, navigate complex objections, and consistently secure high-quality appointments for agents and investors. Proficient in maintaining absolute database integrity within fast-paced CRM environments. CRMs, Dialers, & other tools: Mojo Dialer, RingCentral, Google Voice, Skype (Teams)

• REAL ESTATE VA- Full-time Appointment Setter

  PROSPERITY HOME OFFERS | REAL ESTATE AGENT | NASHVILLE, TN · 2021 — 2022
  Results-oriented Appointment Setter for a real estate agent in TN, with a proven track record in managing high-volume inbound and outbound phone campaigns within the real estate industry. Expert at serving as the primary point of contact, building immediate rapport, and navigating objections to convert cold prospects into qualified opportunities. Skilled in lead nurturing, CRM management, and cross-functional collaboration with sales teams to drive pipeline growth. CRMs, Dialers, & other tools: Calltools, Follow-Up Boss, Slack, Zoom, Hubstaff

• REAL ESTATE VA- Full-time Cold Caller - Appointment Setter

  OFFERHUT | REAL ESTATE REALTOR-INVESTOR | RALEIGH, NC · 2020 — 2021
  Dynamic and results-driven Appointment Setter and Cold Caller for a realtor-investor in NC with extensive experience managing high-volume outbound lead generation campaigns. Skilled in utilizing auto-dialers to navigate cold, warm, and hot lead funnels, leveraging active listening to uncover motivated sellers, and executing seamless acquisition hand-offs. Proven track record of overcoming objections, building client rapport, and tracking high-impact performance metrics within CRM systems. CRMs, Dialers, & other tools: smrtPhone/Calltools, Podio, Slack, Google Workspace, Microsoft Office, FB messenger

• INSURANCE VIRTUAL ASSISTANT - Telemarketer

  SHK & ASSOCIATES - Insurance Agency - ROCKHILL, SOUTH CAROLINA · 2020 — 2020
  Results-driven Telemarketer with a proven track record of conducting high-volume outbound campaigns to qualify prospective health insurance clients. Adept at assessing customer needs (including age, household size, and healthcare requirements) to match them with optimal coverage features. Skilled in managing CRM databases, scheduling consultations for licensed agents, maintaining strict compliance guidelines, and consistently meeting or exceeding daily call volume and lead generation targets. CRMs, Dialers, & other tools Xencall, Soho, Skype (Teams), Hubstaff, Slack

• REAL ESTATE VA - Calltender/Call Representative

  CALLTEND - Lead Generation Company - SAN FRANCISCO, CA · 2019 — 2019
  Results-driven, skilled Calltender, Inside Sales and Lead Generation Specialist in one of the lead generation companies in CA with extensive experience in high-volume outbound remote prospecting across the real estate, mortgage, and insurance sectors. Proven track record of leveraging targeted scripts and advanced rebuttal strategies to capture consumer interest, systematically qualify prospects, and manage sales pipelines. Expert in navigating objections, cultivating warm leads, circle prospecting skills, and maintaining meticulous database hygiene within fast paced CRM environments. CRMs, Dialers, & other tools: Mojo Dialer/Kixie, HubSpotMicrosoft Office, Google Workspace, Skype (Teams)

• VIRTUAL TELEMARKETER - Outbound Sales Reps

  GREYLOCK RESOURCES - Work-From-Home BPO - RALEIGH, PENNSYLVANIA, USA · 2018 — 2019
  Results-oriented Outbound Sales Representative with a track record of driving revenue growth through cold and warm lead engagement. Skilled in executing the complete sales cycle—from qualifying prospect budgets and decision-making authority to addressing objections and delivering compelling value propositions. Adept at leveraging CRM systems to manage active sales pipelines, optimizing daily follow-up schedules, and identifying high-value upselling and cross-selling opportunities to maximize customer satisfaction. CRMs, Dialers, & other tools: Ytel, Salesforce, Skype (Teams), Hubstaff, Slack

• BS in Computer Science

  University of Batangas · 1998 — 2000